Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charied Munoz

Charied Munoz

Orlando,FL

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

4
4
years of professional experience

Work History

Manager (RTL1)

McCoPo McDonalds
Tampa, FL
05.2023 - 12.2024
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Enhanced satisfaction levels of customers by 10%.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Delegated work to staff, setting priorities and goals.
  • Formulated a floor layout and dispatched workers as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Laborer

Quality Labor Management LLC
Orlando, FL
09.2021 - 05.2023
  • Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
  • Transported heavy items from one location to another using hand trucks or carts.
  • Cleaned work area after job completion ensuring all debris is properly disposed of.
  • Followed all safety procedures when handling hazardous materials in the laboratory setting.

Sheduling Clerk

Coastal Mental Health Center
Longwood, FL
01.2021 - 07.2021
  • Copied and faxed important information for patient and client records.
  • Created and maintained efficient filing systems for schedules and other related documents.
  • Maintained accurate records of client interactions including diagnosis notes and progress reports.
  • Updated databases with new and modified customer data.
  • Managed scheduling software to optimize planning.
  • Reviewed policies to ensure proper coverage alignment.
  • Showed sensitivity and awareness in handling calls.
  • Facilitated prompt solutions to address urgent needs efficiently.
  • Addressed and fixed problems efficiently.

Education

Associate of Science - Architecture

Hillsborough Community College
Tampa, FL
05-2027

High School Diploma -

Hillsborough High School
Tampa, FL
07-2020

Skills

  • Marketing
  • Data analysis
  • Decision-making
  • Expense tracking
  • Workforce management
  • Expectation setting
  • Customer service
  • Customer relationship management (CRM)
  • Coaching and mentoring
  • Staff management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Manager (RTL1)

McCoPo McDonalds
05.2023 - 12.2024

Laborer

Quality Labor Management LLC
09.2021 - 05.2023

Sheduling Clerk

Coastal Mental Health Center
01.2021 - 07.2021

Associate of Science - Architecture

Hillsborough Community College

High School Diploma -

Hillsborough High School

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Charied Munoz