Summary
Overview
Work History
Education
Skills
Interests
Timeline
Community Service
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CHARIEL MORRIS

Chicago,USA

Summary

Highly experienced professional with background providing direct care services to individuals with intellectual and developmental disabilities and mental health disorders. Strengths include excellent communication skills, strong organizational skills, and a compassionate, patient demeanor. Talented at monitoring and addressing the needs of individuals for safety, comfort and well-being. Commitment to providing quality care through skillful and professional delivery of services. Giving compassionate care to those in all vulnerable groups throughout the city of Chicago.

Overview

7
7
years of professional experience

Work History

Direct Support Professional Caregiver

Anixter
03.2025 - 07.2025
  • Provided personalized care and support for individuals with disabilities, enhancing daily living skills.
  • Developed individualized care plans to meet specific needs and preferences of clients.
  • Coordinated activities and social interactions to promote engagement and well-being.
  • Monitored health conditions, reporting changes to healthcare professionals for timely intervention.

Mental Health Support Worker

Envision Unlimited
08.2023 - 11.2024
  • Partnered with community organizations to provide comprehensive support services for individuals transitioning out of psychiatric facilities into the community.
  • Implemented crisis intervention strategies to assist clients in managing acute episodes of distress or agitation.
  • Utilized active listening techniques to identify client needs and goals.
  • Encouraged independent living by assisting clients in developing daily routines that promote healthy lifestyle habits.
  • Supported medication adherence through monitoring side effects, assessing effectiveness, and coordinating refills with prescribers.
  • Assisted clients in developing coping strategies to manage symptoms associated with mental health disorders.
  • Collaborated with multidisciplinary teams to ensure effective coordination of care for clients.
  • Engaged in outreach activities within local communities to raise awareness about mental health issues among diverse populations.
  • Maintained accurate records of client progress in accordance with agency policy and procedures.
  • Provided emotional and practical support to individuals with mental health issues.
  • Uphold process of recovery to promote hope, healing, and compassion.
  • Gathered information by observing and questioning individuals.
  • Leveraged internal systems to complete service and coordination plans, progress notes and other required documentation.
  • Collaborated with counselors, physicians, and nurses to plan and coordinate treatment, drew on social work experience and patient needs.

Day Program Assistant

Active Visions
08.2023 - 04.2024
  • Demonstrated excellent communication and interpersonal skills in order to collaborate with clients, staff, and other stakeholders.
  • Organized transportation for offsite activities in accordance with established policies and procedures.
  • Liaised with families and caregivers of participants on a regular basis in order to keep them informed about their loved ones' progress.
  • Maintained accurate documentation of all program activities including progress notes and incident reports.
  • Encouraged positive behaviors among participants through positive reinforcement strategies like reward systems.
  • Provided one-on-one instruction when needed in order to help individuals learn new skills or reinforce existing ones.
  • Assisted participants with personal care needs such as toileting or hygiene assistance when necessary.
  • Facilitated group activities such as music therapy, art projects, sports activities.
  • Assisted with meal preparation and clean up after meals according to health standards guidelines.
  • Taught basic concepts related to colors, numbers, and shapes.
  • Gave intimate one on one sessions with a client that used an advanced form of communication called the eye gazing device (Tobii).

Direct Support Professional

Mosaic
05.2022 - 05.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Developed rapport to create safe and trusting environment for care.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Administered medication as directed by physician.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Educated clients and family members on relevant topics to support independent living.

Direct Support Professional

Bridgeway
01.2021 - 05.2022
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Completed regular check-ins and progress report for each client.
  • Provided compassionate and patient-focused care to cultivate wellbeing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded status and duties completed in logbooks for management.
  • Used lifting devices to help transport clients.

Front Desk Medical Receptionist

The Beu Health Center
09.2018 - 09.2019
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Obtained payments from patients and scanned identification and insurance cards.

Education

Bachelor of Science - Psychology/ Minor in Neuroscience

Western Illinois University
05.2023

High School Diploma -

George Westinghouse College Prep
Chicago, IL
06-2017

Skills

  • First aid and safety
  • Care plan assessment
  • Community integration
  • Meal planning and preparation
  • Patient Assessments
  • Direct Patient Care
  • Medication Administration
  • Medical Records Management
  • Behavioral Management
  • Disability awareness
  • Emotional support
  • Medication management
  • Medication administration
  • Behavior redirection
  • Dementia care
  • Nutrition
  • Personal hygiene assistance
  • Transportation assistance
  • Clinical quality program standards
  • Chronic disease management
  • State regulations knowledge
  • Progress documentation
  • Project planning
  • Wound care maintenance
  • Schedule Management
  • Medical chart documentation
  • Light cleaning
  • Meeting planning
  • Errands
  • Medication Management
  • Detail oriented
  • Task oriented
  • Time management
  • Compassion
  • Person Centered

Interests

  • Volunteering
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Mindfulness Practices

Timeline

Direct Support Professional Caregiver

Anixter
03.2025 - 07.2025

Mental Health Support Worker

Envision Unlimited
08.2023 - 11.2024

Day Program Assistant

Active Visions
08.2023 - 04.2024

Direct Support Professional

Mosaic
05.2022 - 05.2023

Direct Support Professional

Bridgeway
01.2021 - 05.2022

Front Desk Medical Receptionist

The Beu Health Center
09.2018 - 09.2019

Bachelor of Science - Psychology/ Minor in Neuroscience

Western Illinois University

High School Diploma -

George Westinghouse College Prep

Community Service

  • Student Health Advisory Committee, Macomb, Illinois, 2022-09-01, 2023-09-01, Created comprehensive plan for recruiting and retaining diverse talent within organization., Provided mentorship opportunities for students from underrepresented groups interested in pursuing careers in academia or related fields., Collaborated with leadership teams across university to implement sustainable changes promoting respect for all individuals regardless of identity or beliefs., Worked closely with Student Affairs and Human Resources to develop effective strategies for promoting culture of acceptance throughout campus., Guided instructors on course content modifications to be more accessible for individuals from various backgrounds and identities., Facilitated meaningful conversations between faculty members on topics related to race, gender, sexuality, and disability.
  • Hope Church, Chicago, Illinois, 2023-06-01, 2023-08-01, Set up tables and chairs for special events held at church., Assisted with weekly tasks to help church services run smoothly., Demonstrated strong interpersonal skills by communicating with church members in professional manner and providing information about upcoming events., Volunteered at church-run food pantries or soup kitchens, providing meals and assistance to those in need., Attended meetings to discuss church management and upcoming lessons., Built trust within community, sharing personal testimony and listening to others.
  • WIU Best Buddies, Macomb, Illinois, 2018-09-01, 2023-01-01, Demonstrated patience when dealing with difficult situations or challenging behaviors from individuals with intellectual/Developmental Disabilities., Utilized problem-solving techniques to resolve conflicts between participants in the program., Created engaging lesson plans tailored towards the needs of each individual mentor and mentee pair., Participated in activities that were done on the daily basis to create a friendship rapport with the individual., Facilitated group discussions about various topics related to disability awareness.

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CHARIEL MORRIS