Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Charien Mokiao

Charien Mokiao

Honolulu,HI

Summary

Hard-working and passionate job seeker with strong organizational skills eager to secure entry-level position in positive environment ready to help team achieve company goals

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Cafe Glace
11.2021 - 03.2023


  • Conducted performance reviews and provided staff with feedback and guidance.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Patient Ambassador,

Aston Carter Temp Agency
10.2021 - 02.2022
  • Provided primary customer support to internal and external customers.
  • Maintained productivity and quality standards at all times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Updated account information to maintain customer records.

Front Desk Receptionist

Island Club And Spa
08.2020 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Food Expediter

The” Deck” Kapiolani Hotel
03.2018 - 03.2020
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Engaged in suggestive selling and other sales techniques.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Processed payments for orders and provided customers with change.
  • Organized dining area based on reservations, minimizing waiting times.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted wait staff with timely food delivery and guest requests.
  • Offered product samples, answered questions and helped customers find items.
  • Greeted customers and provided menus upon arrival to dining room.

Overnight Stocker,sales Associate

Sams Club Distribution
04.2013 - 03.2018
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Removed all boxes and related trash from sales floor and processed through compactors.


Education

High School Diploma -

Castle High School
Kaneohe, HI
06.1997

Skills

  • High-Volume Environments
  • Problem solver
  • Organized and efficient
  • Reliable and dedicated

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Supervisor

Cafe Glace
11.2021 - 03.2023

Patient Ambassador,

Aston Carter Temp Agency
10.2021 - 02.2022

Front Desk Receptionist

Island Club And Spa
08.2020 - 01.2022

Food Expediter

The” Deck” Kapiolani Hotel
03.2018 - 03.2020

Overnight Stocker,sales Associate

Sams Club Distribution
04.2013 - 03.2018

High School Diploma -

Castle High School

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Charien Mokiao