Chariese Majette
Lindenwold,NJ
Summary
Personable and dedicated customer service representative with extensive industry experience. Solid team player skilled in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
UNIT SECRETARY
ELMWOOD HILLS
06.2021 - 07.2023
- Supported nurses and doctors by facilitating patient care tasks while ensuring resident needs were met.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Greeted visitors and patients in a courteous and friendly manner.
- Compiled reports on daily activities for review by supervisor.
- Managed the front desk area ensuring neatness at all times.
FOOD SERVICE EMPLOYEE
WAWA
03.2021 - 07.2021
- Provided exceptional customer service, stocked food bar, and maintained store replenishment.
- Assisted with customer service, taking orders and payment processing.
- Organized food items for efficient stocking of shelves.
- Served customers in a timely manner with a friendly attitude.
SITE MANAGER
SUNOCO / 7-ELEVEN
08.2020 - 02.2021
- Enhanced customer service and training skills, managed inventory and store replenishment, ordered products from vendors.
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Developed strategies to improve operational efficiency and reduce costs.
- Responded promptly to customer inquiries or complaints.
- Maintained records of inventory, assets, personnel and other relevant data.
- Prepared budgets and monitored expenses to stay within allocated limits.
ASSISTANT MANAGER
SUNOCO / 7-ELEVEN
04.2018 - 08.2020
- Served as a versatile team member, handling customer service, bookkeeping, inventory management, and store replenishment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
ASSISTANT MANAGER
7-ELEVEN
01.2015 - 03.2018
- Managed all aspects of vendor relations, including ordering products, checking in vendors, and conducting interviews for potential team members.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
INFANT CARE COORDINATOR
LITTLE PEOPLES DAYCARE
08.2013 - 01.2015
- Oversaw food inventory management, planned community service events, and provided essential care for infants aged 8 weeks to 1 year while prioritizing their physical development along with toilet training.
CALL CENTER- INFOSCISION
11.2011 - 07.2014
- Utilized phone calls to collect relevant client information, while verifying customer details. Maintained reliable communication systems, enacted policies by recording clients' data accurately, confirming pricing options, resolving ongoing issues promptly, and suggesting product enhancements.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Performed outbound calling campaigns to promote new products or services.
ASSISTANT MANAGER
TIC-TOC FOODMART
12.2010 - 07.2013
- Customer service, inventory, sales, bookkeeping, training, basic cleaning, store replenishment, ordering products from vendors, checking in vendors, hiring, interviewing new and potential team members.
Education
BACHELORS OF SCIENCE HEALTH ADMINSTRATION -
UNIVERSITY OF PHOENIX
12-2027
GENERAL STUDIES -
KENTRIDGE HIGH
05.1999
ANGEL OF MERCY CERIFIED NURSE AIDE COURSE -
Skills
- Strong communication
- Excellent customer service
- Ability to adapt to change in customer traffic
- Diffuse negative situations
- Punctual
- Team player
- Strategic trainer
- Dependable
- Medical billing protocol
- Technical Support
- Payment Processing
- Complaint resolution
- Customer Relationship Management
- Call Center Customer Service
- Building rapport
- Quality Assurance
References
UPON REQUEST
References
References available upon request.
Timeline
UNIT SECRETARY
ELMWOOD HILLS
06.2021 - 07.2023
FOOD SERVICE EMPLOYEE
WAWA
03.2021 - 07.2021
SITE MANAGER
SUNOCO / 7-ELEVEN
08.2020 - 02.2021
ASSISTANT MANAGER
SUNOCO / 7-ELEVEN
04.2018 - 08.2020
ASSISTANT MANAGER
7-ELEVEN
01.2015 - 03.2018
INFANT CARE COORDINATOR
LITTLE PEOPLES DAYCARE
08.2013 - 01.2015
CALL CENTER- INFOSCISION
11.2011 - 07.2014
ASSISTANT MANAGER
TIC-TOC FOODMART
12.2010 - 07.2013
BACHELORS OF SCIENCE HEALTH ADMINSTRATION -
UNIVERSITY OF PHOENIX
GENERAL STUDIES -
KENTRIDGE HIGH
ANGEL OF MERCY CERIFIED NURSE AIDE COURSE -
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