Chariez Johnson

Manages a caseload of comprehensive audits for recipients who receive SNAP and Cash Assistance from local social service centers throughout NYC.

Reviews local social service databases such as HRA Viewer and POS to review SNAP and CASH applications, as well as client case notes.

Collets data to help determine eligibility requirements for SNAP benefits through different local and state applications to verify living addresses, phone numbers, employment, income, social security information, and etc for clients who receive public assistance.

Retrieves data from databases such as SOLQ, Assets, Work Number, and SAVE for client information.

Contacts necessary landlords, employers, and schools, for clearances regarding clients.

Verified applicant information by conducting telephone interviews to validate income and employment information reported on SNAP and Cash applications.

Prepares reports to request client information from local welfare centers if necessary.

Prepares financial E-budgets for program applicants to assist in determining needs and eligibility for ongoing financial assistance.

Scans documentation for necessary data collection into electronic files.

Improves client satisfaction by providing timely assistance with inquiries if needed.

• Maintains a caseload of clients who have been diagnosed with HIV/AIDS and are receiving public assistance.
• Collected documentation from various resouces regarding clients for data collection.
• Directly services clients on a day-to-day basis in the office with referrals to rental, Medicaid, cash, and other financial assistance.
• Conducts home visits and assessments to clients designated for monthly and quarterly visits.
• Assist clients with financial applications.
• Processes housing applications for clients for apartments.
• Inspection of home environments to assess and determine services needed.
• Delivered checks to landlords on behalf of clients moving into a new apartment.
• Processes referrals for clients to CASAC, CHAT services, home care services, and refers clients to other community-based organizations for assistance.
• Participates in case conference meetings with other organizations on behalf of clients.
• Processes daily progress notes into agency database HASAweb.
• Ensured confidentiality and HIPAA compliance was maintained for all clients.
• Faxing, mailing and scans documents to different organizations as needed for client records.
• Attends all mandatory staff meetings and trainings.

• Managed student registration and enrollment of middle and high school students
• Works in school databases such as Power School, IEP Direct, and EasyTrac to enter and maintain student information
• Registered and creates login accounts for teachers and other assigned staff for IEP direct
• Added all students to teacher and clinician caseloads
• Created, edited, shared, and finalized student IEP drafts for each student for each school year
• Handled referral tracking of students in Excel spreadsheets and processes monthly reports
• Scheduled IEP meetings with school districts
• Scheduled school visit tours and sends invites to all necessary attendants
• Processed school reports- Transcripts, report cards, and attendance sheets
• Sent progress reports to parents and districts
• Assisted with recruitment, school tours, and school interviews as well as assist parents with filing out necessary documentation
• Sent acceptance and rejection notices to referral sources as a follow up regarding enrollment decisions
• Did mass phone communication and daily email correspondence
• Faxing, filing, did minor mailing deliveries, typing, and other special projects
• Attended all mandatory staff meetings and trainings.

• Screened all incoming calls and transferred daily inquires to proper personnel
• Directed clients and business representatives to direct personnel for office visits
• Scheduled and maintained appointments in calendar for meetings
• Typing, filing, scanning, did minor deliveries, and mailing.

• Scheduled and attended weekly agency, home, and school visits with assigned clients
• Attended court appointments with assigned social worker
• Data entry of progress notes in PROMIS and CONNECTIONS application
• Obtained school, and medical records pertaining to assigned clients as needed
• Monitored children for agency visits with social worker and parents
• Typing, filing, scanning, did minor deliveries, and mailing
• Attended mandatory staff meetings and trainings.