Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Cafe Assistant
Liberty Union High School District
Oakley, CA
11.2021 - Current
Cleaned and sanitized surfaces, tools, and equipment.
Served food according to temperature, safety, and presentation guidelines.
Flexible floater for staff on vacation or sick.
Internet Sales Manager
Livermore Honda
Livermore, CA
09.2005 - 11.2008
Responded to internet inquiries and phone calls in timely matter.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Provided superior and individualized customer service.
Exceeded targets by building, directing and motivating high-performing sales team.
Managed Internet Sales team, distributed leads,worked to maintain an excellent customer satisfaction survey.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Finance Manager
Olympic Boat Centers
Oakland, CA
05.2005 - 09.2005
Duties included processing DMV for boat and trailers, payroll, new hire, and separation of employment
Responsible for accepting payments, depositing, and reconciling bank deposits
In charge of 2 locations, which included Yacht Center and Boat Center
Ran credit, talk to banks to find the best buy rate and highest profitable reserve for company
Responsible for posting deals, processing commissions for salesmen
Average reserve was 4.5, and sold warranties 65% of the time.
Personal Banker
Wells Fargo Bank
Livermore, CA
05.2001 - 05.2005
As a top banker, responsibilities included acquiring and maintaining all of my consumer and business customers banking needs.
Achieved consistent recognition as top sales performer.
Consumer and business accounts include checking, savings, check card, credit card, online banking, personal line of credit, equity lines and loans, auto, boat and RV loans, simple refinance, business checking, business credit card, equipment line, small business loan, business payroll, and merchant card services
Over $1 Million loan average a month.
Shift Manager/Assistant Manager
Starbucks, Inc
San Ramon, CA
10.2000 - 05.2001
Supervised employees and oversaw quality compliance with company standards for food and services
Managed schedules, accepted time off requests and found coverage for short shifts.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Managed opening and closing shifts along with preparing registers and daily deposits.
Tracked receipts, employee hours and inventory movements.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Administrative Assistant
Fox Photo/Wolf Camera
Alameda, CA
09.1997 - 09.2000
Administrative Assistant to District Manager and District Secretary to 100 employees.
Managed accounts payable/receivable, supply budget and requisitions, supplier bid processes, shipping, and receiving for 13 Bay Area locations
Prepared meeting agendas on a bimonthly basis, and developed training agendas.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Receptionist/Renter's Insurance Representative
Deans And Homer Insurance Managing Underwriters
San Francisco, CA
03.1996 - 08.1997
Operated a 25 line, 50 voicemail box box system.
Responsible for daily deposits
Directly billed insurance customers for policy maintenance.
Reviewed policy coverage details with customers and investigated customer inquiries.
Receptionist/Office Manager
San Francisco Dental Office
San Francisco, CA
09.1995 - 03.1996
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Scheduled and confirmed appointments and meetings for 3 Dentists, 3 Dental Assistance, and 2 Dental Hygienists.
Directly billed Insurance for dental claims.
Customer/Shift Supervisor
Copymat
Berkeley, CA
08.1993 - 09.1995
Managed opening procedures, prepared registers and daily deposits.
Operated desktop publishing programs and industrial high -end copiers to prepare documents for companies.
Consulted with customers to service their needs while meeting tight timeframes and maintaining company quality standards.
Crew Member/Crew Shift Leader
Nation's Giant Hamburger
Pinole, CA
10.1992 - 10.1993
Operated register to process payments and collect cash payment for order totals.
Greeted guests pleasantly and answered menu questions.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
Prepared food orders, cooking on grill and operating fry station.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
Cultivated warm relationships with regular customers.
Waitress
Pizza Hut Restaurant
Pea Ridge, AR
02.1991 - 09.1992
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables to keep dining room and work areas clean.
Cafeteria Assistant
University Of Maine, Orono
Orono, ME
10.1988 - 01.1990
Cleaned and sanitized surfaces, tools, and equipment.
Served food according to temperature, safety, and presentation guidelines.
Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Provided exemplary service to students, staff, and visitors.
Line Server
Grill Cook
Dish Machine Operator
Education
High School Diploma -
De Anza High School
Richmond, CA
06.1993
Skills
Credit Card Transaction Processing
Budget Adherence
Customer Satisfaction
Employee Coaching and Motivation
Procedure Planning
Inventory Assessments
Store Opening and Closing
Shift Coverage and scheduling
Administration and Reporting
Coordinating Daily Operations
Cash Register Operations
Proper Food Handling, Food Safety and Sanitation
Timeline
Cafe Assistant
Liberty Union High School District
11.2021 - Current
Internet Sales Manager
Livermore Honda
09.2005 - 11.2008
Finance Manager
Olympic Boat Centers
05.2005 - 09.2005
Personal Banker
Wells Fargo Bank
05.2001 - 05.2005
Shift Manager/Assistant Manager
Starbucks, Inc
10.2000 - 05.2001
Administrative Assistant
Fox Photo/Wolf Camera
09.1997 - 09.2000
Receptionist/Renter's Insurance Representative
Deans And Homer Insurance Managing Underwriters
03.1996 - 08.1997
Receptionist/Office Manager
San Francisco Dental Office
09.1995 - 03.1996
Customer/Shift Supervisor
Copymat
08.1993 - 09.1995
Crew Member/Crew Shift Leader
Nation's Giant Hamburger
10.1992 - 10.1993
Waitress
Pizza Hut Restaurant
02.1991 - 09.1992
Cafeteria Assistant
University Of Maine, Orono
10.1988 - 01.1990
High School Diploma -
De Anza High School
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