Charin Kelly
Oklahoma City,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Supervisor
OU DHS
01.2023 - Current
- Overseeing a group of employees within a professional setting.
- Monitoring employee performance to ensure maximum productivity.
- Setting goals for performance and deadlines.
- Managing workflow by assigning tasks, supporting staff, and reporting to senior management
- Advanced leadership and team management skills
- Strong written and verbal communication
- Conduct team meetings
- Computer skills and knowledge of collaboration tools
- Ability to maintain a consistent teamwork mentality
Lead Specialist
OU DHS
07.2022 - 12.2022
- Participated in ongoing training and compliance activities.
- Defined team directions and provided guidance to members.
- Employed refined project management skills for task completion.
- Managed high-volume of inbound and outbound customer calls.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
- Updated customer accounts, addresses, and contact information within call management databases.
- Consulted with customers regarding needs and addressed concerns.
- Maintains a case load of 10 cases per week
- Assists staff to ensure proper practices and procedures are followed
- Handled client conflict during supervisor calls
- Work with agents on answering questions when processing and answering questions.
- Coaching’s agents and going over reworks with agents when sup is not in for the day
PreK Teacher
Putnam City Schools
08.2020 - 06.2022
- Helping the teacher with assignments
- Helping the kids when writing names or reading
- Teaching the class when teacher was gone
- Taking roll
- Implemented hands-on, play-based strategies for experiential learning.
- Proofed good behaviors by using positive reinforcement methods with children.
Agent/ Customer Service
NTT DATA Services
01.2019 - 07.2020
- Inbound Call Center
- Insurance Claims
- Life Insurance Payment
- Explaining to the customers what the policy is about.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
Customer Service Manger
SiriusXM
01.2018 - 01.2019
- Outbound calls to customers about buying radio services
- Sending out signals for radios
- Setting up new radio contract for new vehicles.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Cashier/ Customer Service
Hobby Lobby
01.2016 - 01.2018
- Maintain a clean checkout areas
- Keep reports of transactions
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Teacher
Kids' Corner Child care
01.2014 - 01.2016
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Differentiated instruction according to student skill level.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Supervised students throughout day, both in classroom and outside during breaks.
Receptionist
St. Anthony's Hospital
01.2012 - 01.2014
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Cashier/Customer Service/Guest Service
Walmart
01.2011 - 01.2012
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
Education
BS - Business Administration And Management
Ashford University
San Diego, California01-2026
High School Diploma - undefined
PUTNAM CITY ORIGINAL HIGH SCHOOL
City, Oklahoma01.2012
Skills
- Call Documentation
- Understanding Customer Needs
- Data Entry
- Multitasking and Prioritization
- Training and Development
- Highly sufficient with computers
- Friendly, Positive Attitude
- Organizational Skills
- Flexible Schedule
- Team Management
- Customer Service
- Processes and procedures
- Software experience
Timeline
Supervisor
OU DHS
01.2023 - Current
Lead Specialist
OU DHS
07.2022 - 12.2022
PreK Teacher
Putnam City Schools
08.2020 - 06.2022
Agent/ Customer Service
NTT DATA Services
01.2019 - 07.2020
Customer Service Manger
SiriusXM
01.2018 - 01.2019
Cashier/ Customer Service
Hobby Lobby
01.2016 - 01.2018
Teacher
Kids' Corner Child care
01.2014 - 01.2016
Receptionist
St. Anthony's Hospital
01.2012 - 01.2014
Cashier/Customer Service/Guest Service
Walmart
01.2011 - 01.2012
High School Diploma - undefined
PUTNAM CITY ORIGINAL HIGH SCHOOL
BS - Business Administration And Management
Ashford University
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