Charina McCollum
Anchorage,AK
Summary
To obtain a full time position in a reputable company that allows growth within their company. I am a great fit for your company with my excellent customer service skills, attention to detail, and positive attitude.
Overview
12
12
years of professional experience
Work History
Letter Carrier
United States Postal Service, USPS
12.2021 - Current
- Delivered mail promptly, ensuring timely service to residential and commercial customers.
- Managed delivery routes efficiently, optimizing travel time and reducing delays.
- Assisted in training new letter carriers on operational procedures and safety protocols.
- Maintained accurate records of deliveries and reported discrepancies to management.
- Ensured compliance with postal regulations and organizational policies during daily operations.
Management
Anchorage Daily News
01.2014 - 12.2021
- Managing 15+ contractors.
- Recruiting and training new prospects for the company.
- Achieving circulation volume and customer service goals through excellent service set by the company.
- Creating and initiating new procedures that promote efficiency.
- Ensuring excellent internal and external customer service.
Operations Coordinator
Canabaska
06.2020 - 11.2021
- Managed project timelines and deliverables, ensuring adherence to organizational goals.
- Developed and maintained standard operating procedures to optimize task execution.
- Implemented process improvements that increased overall productivity across departments.
- Analyzed workflow data to identify bottlenecks, recommending actionable solutions for improvement.
- Oversaw inventory management system, ensuring accuracy in stock levels and reporting discrepancies promptly.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
Education
Associates Degree - Computer Science
Charter College
Anchorage, AK01.2007
High School Diploma - undefined
Chugiak High School
Chugiak, AK01.2004
Skills
- 7 years of managing and training experience
- Achieved District Manager of the Month several times and Achieved District Manager of the Year
- Ability to manage time and delegate tasks accordingly
- Excellent communication skills written and verbally
- Prompt, reliable, and consistent
- Strong people skills and works well with equally well independently or as a team player
- Managing 15 contractors
- Recruiting and training new prospects for the company
- Achieving circulation volume and customer service goals through excellent service set by the company
- Creating and initiating new procedures that promote efficiency
- Ensuring excellent internal and external customer service
- Certified in Microsoft Word and Excel
- Accurate record keeping and filing
- Answer telephones and direct as needed or take messages
- Direct and assist customers as they come in
- Assist the accounting department process bills
- Keeping track of customer's status and follow up with customers
- Achieving deadlines
Timeline
Letter Carrier
United States Postal Service, USPS
12.2021 - Current
Operations Coordinator
Canabaska
06.2020 - 11.2021
Management
Anchorage Daily News
01.2014 - 12.2021
High School Diploma - undefined
Chugiak High School
Associates Degree - Computer Science
Charter College