Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charis Coon

Kenner,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Barista Shift Supervisor

PJ's Coffee
New Orleans, LA
03.2023 - Current
  • Inspected coffee brewing equipment to ensure proper functioning.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Assisted customers in selecting beverages based on their preferences.
  • Received payments from customers and returned correct change when necessary.
  • Ensured compliance with health department regulations related to food handling practices.
  • Resolved customer complaints in a polite and professional manner.
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Provided support during peak hours by running drinks or helping out on the register.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Shift Leader

Zoe's Kitchen Inc.
Metairie, LA
08.2020 - 09.2022
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.

Server

Don Jose
Kenner, LA
07.2020 - 12.2020
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

High School Diploma -

Springfield High School
Springfield, LA
05-2020

Skills

  • Menu Development
  • Equipment Troubleshooting
  • Staff Motivation
  • Cash Handling Accuracy
  • POS Systems

Timeline

Barista Shift Supervisor

PJ's Coffee
03.2023 - Current

Shift Leader

Zoe's Kitchen Inc.
08.2020 - 09.2022

Server

Don Jose
07.2020 - 12.2020

High School Diploma -

Springfield High School

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Charis Coon