Summary
Overview
Work History
Education
Skills
References
Timeline
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Charisa Gutcher

Yucaipa,CA

Summary

Aspiring to obtain a role for a stable, people-oriented organization that can allow me to leverage my expertise to contribute to the growth and success of the company's initiatives. Dedicated Workforce Management professional with 9 years’ experience supporting national & international stakeholders. Subject matter expert in Contingent workforce planning, team composition & change management, budgeting, contracts (MSA’s, SOWS), data analysis, reporting, & compliance. Managed Tech/Creative Staffing, talent acquisition functions, employee relations, performance management, & employee retention. Proven track record of effectively managing these workflows to drive organizational success. Staffing Industry experience at an Enterprise level finding talent globally for Fortune 500 companies. Two-time Presidents Club attendee, and million-dollar biller in 2019.

Overview

9
9
years of professional experience

Work History

Supplier Manager

Indeed (Contract)
Remote
12.2023 - Current
  • Responsible for partnering with Indeed engineering project needs by utilizing Indeed-approved Vendor supply and capability
  • Manage 120 Projects in our portfolio, international & national stakeholders, and 500+ resources
  • Inter-department collaboration and hiring efforts for Security, Marketing, Finance, Business Operations, & Engineering teams
  • High Volume project/requisition requests managing all aspects of the contingent workforce from sourcing to post hire.
  • Negotiate rates for contractors against budget approvals to ensure cost accuracy and meeting budgetary restrictions
  • Partner with Procurement and Legal to standardize and document the onboarding process
  • Risk Management
  • Partner with Vendor Manager and internal teams like Security to develop a risk management plan to mitigate potential risks associated with working with vendors, such as data breaches, legal or regulatory compliance, or business continuity disruptions
  • Monitor vendor compliance with regulatory requirements, and ensure that they have appropriate controls and safeguards in place to protect sensitive data
  • Manage High Volume SOW Extensions for quarterly & end of year renewals for all contractors
  • Responsible for verifying accuracy, cost, and compliance for all SOWS
  • Continuous Improvement
  • Continuously evaluate and improve your vendor management processes to ensure that they are effective, efficient, and aligned with Outpost's goals
  • Incorporate feedback from customers and vendors, and implement best practices to optimize vendor performance and value
  • Performance Monitoring
  • Partner with Vendor Manager to regularly monitor vendor performance against agreed-upon metrics, such as service level agreements (SLAs) and key performance indicators (KPIs)
  • Assists the Vendor Manager with all tasks and projects associated with improving the vendor network communication, performance, and overall goals of the corporate directives
  • Utilize data to facilitate and support general contract consolidation and corporate cost reduction exercises.
  • Identified cost reduction opportunities through strategic partnerships with vendors.
  • Conducted regular audits of suppliers' operations to verify adherence to contractual agreements.
  • Developed relationships with new and existing suppliers to identify potential opportunities for improved efficiency.

National Account Manager

Hays Staffing & Recruiting
Remote
02.2020 - 06.2023
  • Manage strategic customer accounts (Fortune 500 companies i.e. Disney, Fox, ATOS) that produce high volume contingent workforce requisitions
  • Hired creative roles for Teams/Orgs for Disney such as Marketing, Graphic Designers, Product Owners, Technical roles, Production Staff for Pixar, Hulu, Lucas Films, Imagineering, Parks, Disney Studios, 21st Century Fox etc.
  • High level expectations to provide Outstanding Communication, Client Relationship Management & Customer service to all stakeholders, clients & candidates
  • Required strong collaboration skills with multiple departments including but not limited to: Legal, Recruitment, HR, Ops, Sales, Executive leadership, & Marketing
  • Highly skilled in national recruitment, Interviewing, offers, negotiation, niche roles, and highly technical/creative positions
  • Work flexible hours due to supporting accounts and working with teams on a national basis
  • Experienced in employee relations, training & development, compensation, onboarding, health and wellbeing, succession planning, employee engagement, & retention
  • Build relationships with department leaders, deep understanding of their business in order to effectively partner with them on organizational design and employee development thus improving performance and organizational outcomes
  • Prepare Executive level reports and insights by collecting, analyzing, and summarizing data and trends
  • Utilize data to make informed decisions and move the needle
  • Investigate, recommend, coach and guide resolutions with employees and People Leaders
  • Measure engagement and health of the organization and thoughtfully and prescriptively build plans to address areas of opportunity
  • Increase engagement across the organization, continually building a stronger and more cohesive remote culture
  • Explain company benefits programs by co-managing open enrollment for all new hires, employee communications, processing and policy
  • Partner with HR on employee leave requests
  • Manage individual leave of absence cases including parental, maternity, medical, and personal leave under regulations such as FMLA, ADA, and state/local jurisdictions
  • Manage employee data in our core systems, supporting reporting and audit activities, ensuring data governance, integrity, confidentiality, and compliance
  • Stay informed of federal and state compliance matters and stay up to date on state and federal labor law compliance in all locations in which Constant operates

National Account Manager

AgileOne
Remote
06.2015 - 02.2020
  • Responsible for managing existing strategic customer accounts at a national level, maximizing all opportunities for sales within the accounts
  • Knowledgeable in offering HR workforce solutions such as MSP, VMS, Contract, Direct Hire, or Payrolling Services under different verticals of business
  • Offer specialized staffing in Scientific, Technical, Engineering, Mathematics (STEM) for increased technical labor for our clients
  • Ended 2019 billing over $1,200,000 of new business and grew accounts from a headcount of 5 to 100 temporary workers across 4 locations nationally
  • Ensuring internal company functions give the highest level of customer service to national accounts
  • Monitoring incoming orders and ensuring these are fulfilled effectively
  • Holding regular monthly meetings with internal stakeholders about key accounts
  • Investigating and resolving queries and issues raised by national accounts
  • Taking a proactive approach to account management.

Senior Account Executive

AppleOne Employment
Riverside, CA
  • Responsible for the full lifecycle of candidate recruitment, including sourcing, screening, interviewing (phone/in person), pre/post hire paperwork, on-boarding, and retention of Temp, Temp to Hire, and Direct Hire positions
  • Order management of every new job requisition within my unit including order intake, recruitment, talent matching, screenings, and client/candidate follow up
  • Monitor office's budget and maintain awareness of profit vs Loss statements
  • Successfully uncover new temp and direct hire opportunities through cold calling, sales visits, and relationship building while simultaneously running all recruiting efforts
  • Manage a high-level strategic account base while simultaneously prospecting for new business
  • Exceeded individual sales goal consecutively achieving yearly sales of $200,000
  • Successfully brought in 18 new accounts in 2017 and ended the year billing $900,000
  • Two-time Founders Club winner attending Top 20% of Associates trip within the company
  • Responsible for creating innovative proposals for client retention, and engagement
  • Responsible for all employment activity (i.e., hiring, employee relations, compliance, terminations, etc.)
  • Provide accurate documentation to support employee relation issues and maintain ISO Certification compliance
  • Knowledgeable in payroll procedures, setting up web timecard service for candidates/clients.

Account Executive

  • Required to assist with drug screening, employment verification forms, criminal background checks, employment policies, additional tax related forms, etc
  • Create hiring events for high volume recruitment for clients
  • Required to provide consultation to AppleOne temp employees and management with coaching and counseling on performance management issues, conflict management, interpretation of employment policies and resolution
  • Project Management required to strategically implement routine action items that help overall profit
  • Assist upper management with reports, profit and loss meetings, their calendars, and presentations as needed
  • Mentor to Minnesota office, and 1 trainee in office
  • Maintain Top 20 in statistical rankings in the Inland Empire Region.

Staffing Consultant

  • Successfully completed a rigorous training program emphasizing best practices in a variety of domains: business development, recruiting, administrative support, customer service, and employment laws in California
  • Consistently produced innovative solutions to unique client scenarios simultaneously resulting in an increased margin for the company and favorable outcome for the customer
  • Negotiated bill rates and pay rates with clients to ensure maximum profitability of company and to protect the company brand name
  • Consistently hit all company metrics and exceeded company budget for 2015; subsequently promoted to new title effective in 2016
  • Managed various recruitment platforms, including Facebook, Craigslist, Monster, & Indeed, in order to promote current job openings
  • Quickly obtained an in-depth understanding of multiple industries including higher education, government, construction, logistics, manufacturing, distribution etc
  • To match proper qualifications within those environments.

Education

Associate of Arts Degree - General Studies

Hawaii Pacific University
12.2013

Skills

  • Google Workspace
  • MAC/PC
  • Confluence (Wiki)
  • Asana
  • JIRA
  • SOWS, MSA'S
  • Okta
  • Project Management
  • Vendor Management
  • Business Process Improvement
  • Cost Planning
  • Workday
  • Degreed
  • High Volume Staffing
  • MSP/VMS Experience
  • MS Office Suite
  • Bi-lingual (Spanish)
  • Client Relationship Management
  • Tech/Creative Recruitment
  • Global Recruitment
  • Recruitment tools & platforms
  • MS Teams/Zoom/Google Meet
  • Salesforce/ZoomInfo/Zoho CRM
  • IQN
  • Fieldglass (Vendor Management System reporting)

References

References Available upon Request

Timeline

Supplier Manager

Indeed (Contract)
12.2023 - Current

National Account Manager

Hays Staffing & Recruiting
02.2020 - 06.2023

National Account Manager

AgileOne
06.2015 - 02.2020

Senior Account Executive

AppleOne Employment

Account Executive

Staffing Consultant

Associate of Arts Degree - General Studies

Hawaii Pacific University

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Charisa Gutcher