Charise Lewis
San Francisco
Summary
Detail-oriented professional with strong organizational skills. Proven ability to streamline administrative tasks and coordinate patient care while ensuring compliance with regulations.
Overview
19
19
years of professional experience
Work History
Logistic Driver
Thistle Health Inc.
Hayward, California
01.2024 - 07.2025
- Transported goods safely to various locations following designated routes.
- Conducted vehicle inspections to ensure safety and compliance with regulations.
- Maintained accurate logs of driving hours and delivery details.
- Communicated effectively with dispatchers regarding route changes and delays.
Customer Service Representative II
Health Net Federal Service
Sacramento, California
03.2021 - 10.2024
- Resolved issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Documented customer interactions in detail for future reference and follow-up.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Referrals
- Authorizations
- Utilized medical terminology, CPT/HCPCS/ICD-9 coding, and Microsoft of Knowledge of medical terminology, including a variety of diagnostic tests, surgeries, consultations and procedures.
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
- Coordinated membership updates, including primary care physician assignments. • Resolved pharmacy benefit issues, including co-pays, formulary coverage, and utilization management. Authorization referrals.
Lead Office Service Clerk
Canon Business Solutions
Walnut Creek
01.2018 - 01.2019
- Processed incoming and outgoing mail for efficient office operations.
- Managed inventory of office supplies to ensure availability.
- Coordinated document management and storage for easy access.
- Assisted staff with printing, scanning, and copying tasks as needed.
- Maintained cleanliness and organization of office equipment and workspaces.
- Supported administrative teams with scheduling and clerical tasks.
- Implemented filing systems for improved document retrieval efficiency.
- Communicated effectively with team members to streamline workflows.
- Ordered office supplies as needed.
- Worked with professionals to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
- Maintained inventory of office supplies and ordered new materials.
- Answered multi-line phone system and engaged with clients.
- Orchestrated office events and celebrations with meticulous attention to detail and creativity.
- Processed incoming and outgoing mail, packages and courier items.
- Handled mail duties, picking up, sorting and distributing to departments and personnel.
- Assisted with event planning such as conferences or workshops held in the office space.
- Communicated with customers regarding orders and special requests.
- Provided administrative support to department managers on various projects.
- Organized, maintained and updated all filing systems for documents, records and reports.
- Answered telephone calls, responded to inquiries and transferred calls accordingly.
- Managed conference room bookings ensuring availability when required.
- Maintained a clean working environment in the office.
Customer Service Representative
Blue Shield of CA
Rancho Cordova, California
10.2017 - 05.2018
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Managed high call volumes while maintaining quality service standards.
- Documented customer interactions accurately in CRM systems.
- Collaborated with team members to improve service processes and workflows.
- Trained new representatives on systems and best practices for customer support.
- Utilized multiple software applications to process orders and track customer requests.
- Provided feedback to management on recurring issues and areas for improvement.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer issues in a timely manner.
- Communicated courteously with customers by telephone, email, or chat systems.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Updated existing customer information as needed in company databases.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Demonstrated excellent listening skills while interacting with customers.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Site Supervisor
Ricoh Americas Corporation
Sacramento, California
10.2017 - 05.2018
- Supervised daily operations to ensure team compliance with safety protocols.
- Coordinated workflow among team members to enhance operational efficiency.
- Trained new staff on equipment usage and safety standards effectively.
- Monitored inventory levels and coordinated restocking processes as needed.
- Conducted regular inspections of equipment to identify maintenance needs promptly.
- Collaborated with management to develop and improve operational procedures regularly.
- Facilitated communication between departments to streamline project execution efficiently.
- Established and maintained close working relationships with staff, clients and vendors.
- Supervised projects to uphold schedule requirements and quality demands.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Communicated daily progress and incident reports to clients and corporate offices.
- Monitored construction tasks to meet tight schedules and complete projects on time.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
Manager Trainee
Administrative Resource Options
San Francisco, California
06.2016 - 10.2017
- Oversaw daily operations to ensure efficient workflow and productivity.
- Trained new staff on company policies and operational procedures.
- Implemented process improvements to enhance team performance and service quality.
- Coordinated schedules and assignments for team members to optimize resource allocation.
- Assisted in inventory management and procurement of office supplies and materials.
- Communicated with clients to address inquiries and resolve issues promptly.
- Prepared reports on operational activities for management review and decision-making.
- Maintained compliance with safety regulations and company standards in all operations.
- Maintained current understanding of company offerings to better serve customers and team members.
- Worked closely with customers to understand needs and resolve diverse issues.
- Resolved conflicts between staff members by facilitating open dialogue among all parties involved.
- Created detailed monthly reports tracking employee progress and highlighting areas of improvement.
- Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
- Coached team members on how to develop stronger communication skills when interacting with customers over the phone or in person.
Mail Handler
United States Post Office
Oakland, California
10.2015 - 06.2016
- Sorted incoming mail by size and destination for efficient delivery.
- Operated mail processing equipment to ensure timely handling of parcels.
- Loaded and unloaded trucks with incoming and outgoing mail items.
- Maintained cleanliness and organization of work area for safety compliance.
- Followed established protocols for handling sensitive or priority mail items.
- Collaborated with coworkers to improve workflow and increase efficiency.
- Operated mail processing equipment and manually sorted mail.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Maintained accurate records of all incoming and outgoing mail items.
- Used portable electronic scanner to track parcels and record tracking progress.
- Loaded trays of envelopes into automated sorting machines.
- Operated various machines such as scales, pallet jacks, forklifts.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
Office Service Clerk
Buchalter Nemer LLC
San Francisco, CA
05.2014 - 10.2015
- Processed incoming and outgoing mail efficiently.
- Managed office supplies inventory and placed orders as needed.
- Assisted with filing and organizing documents accurately.
- Handled customer inquiries and provided support promptly.
- Operated office equipment including printers and copiers effectively.
- Maintained a clean and organized workspace for productivity.
- Collaborated with team members to ensure smooth operations.
- Supported administrative tasks and special projects as required.
- Ordered office supplies as needed.
- Worked with professionals to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
- Scheduled meeting rooms for staff members and visitors.
- Answered multi-line phone system and engaged with clients.
- Conferred with internal and external partners to address office or administrative deficiencies.
- Handled mail duties, picking up, sorting and distributing to departments and personnel.
- Assisted with photocopying, scanning, faxing and other administrative tasks as requested by management team.
- Organized, maintained and updated all filing systems for documents, records and reports.
Office Service Clerk
Winston & Strawn
San Francisco, California
11.2006 - 10.2015
- Processed incoming and outgoing mail efficiently.
- Managed office supplies inventory and placed orders as needed.
- Assisted with filing and organizing documents accurately.
- Handled customer inquiries and provided support promptly.
- Operated office equipment including printers and copiers effectively.
- Maintained a clean and organized workspace for productivity.
- Supported administrative tasks and special projects as required.
- Ordered office supplies as needed.
- Worked with professionals to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
- Answered multi-line phone system and engaged with clients.
- Maintained inventory of office supplies and ordered new materials.
- Handled mail duties, picking up, sorting and distributing to departments and personnel.
- Assisted with photocopying, scanning, faxing and other administrative tasks as requested by management team.
- Organized, maintained and updated all filing systems for documents, records and reports.
- Processed incoming and outgoing mail, packages and courier items.
- Provided customer service and support to clients visiting the office.
Education
High School Diploma -
Real Alternative Program
San Francisco, CA06-2004
Some College (No Degree) - Legal Certificate
Jewish Vocational Services
San Francisco, CASkills
- Appointment scheduling
- Medical terminology
- Patient coordination
- Insurance verification
- Electronic health records
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
- Office administration
- HIPAA compliance
- Patient scheduling
- Strategic consulting
- Strategic planning
- Client consulting
- Active listening
- Problem-solving
- Organizational skills
- Support services
- Multitasking Abilities
- Referral management
- Team collaboration
- Administrative support
- Workflow optimization
Timeline
Logistic Driver
Thistle Health Inc.
01.2024 - 07.2025
Customer Service Representative II
Health Net Federal Service
03.2021 - 10.2024
Lead Office Service Clerk
Canon Business Solutions
01.2018 - 01.2019
Customer Service Representative
Blue Shield of CA
10.2017 - 05.2018
Site Supervisor
Ricoh Americas Corporation
10.2017 - 05.2018
Manager Trainee
Administrative Resource Options
06.2016 - 10.2017
Mail Handler
United States Post Office
10.2015 - 06.2016
Office Service Clerk
Buchalter Nemer LLC
05.2014 - 10.2015
Office Service Clerk
Winston & Strawn
11.2006 - 10.2015
High School Diploma -
Real Alternative Program
Some College (No Degree) - Legal Certificate
Jewish Vocational Services