Charise Taylor
Summary
Proven expertise in system administration and incident management, demonstrated through effective resolution of technical issues at Charter Spectrum. Excelled in translating complex technical scenarios for non-technical users, showcasing strong communication skills. Achieved significant improvements in customer satisfaction by deploying strategic application support and security protocols. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
28
28
years of professional experience
Work History
Customer Service Technical Support
Charter Spectrum
03.2002 - 08.2024
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
Data Entry and Customer Service Coordinator
Pretty Smart Business Solutions
01.1997 - 04.2000
I was responsible for answering the phone,conducting research, organizing,filing,and sorting,providing customer service,and being assigned many other administrative office task.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06.1991
Skills
- Application support
- System Administration
- Remote Support
- Software Installation
- Hardware support
- Security Protocols
- Network Troubleshooting
- Software diagnosis
- Systems Analysis
- Incident Management
- Escalation management
Timeline
Customer Service Technical Support
Charter Spectrum
03.2002 - 08.2024
Data Entry and Customer Service Coordinator
Pretty Smart Business Solutions
01.1997 - 04.2000
High School Diploma -
Crenshaw High School
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