Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHARISEE PHILLIPS

Manassas,VA

Summary

Highly-motivated, results driven General Manager with over 20 years of experience in building dynamic teams while cultivating company culture. Resourceful project manager and peer development specialist that thrives in fast-paced and changing environments while never sacrificing quality, safety or cost control measures vital to sustainable business operations.

Overview

19
19
years of professional experience

Work History

Bakery Market Manager

Panera Bread
Manassas, VA
09.2018 - 12.2023
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Conducted regular bakery visits to ensure compliance with company policies, standards, and safety regulations.
  • Coached, developed and motivated team to achieve revenue goals while providing ongoing training and feedback for store supervisors on how to maximize productivity and profits.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials. Increased number of new customers acquired overall by 3% annually by highlighting top selling products to first time patrons.
  • Performed periodic risk assessments of stores within the district to identify potential safety hazards.
  • Reviewed inventory levels at each cafe in order to ensure adequate stock availability.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Mentored team members by demonstrating best practices for safety, sales and customer service.
  • Oversaw ten cafes in Northern Virginia and worked with a team of 50 direct reports, including supervisors, to develop and implement action plans, improving operating results.
  • Maximized branch revenue by optimizing daily operations.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Prepared locations for audits by analyzing safety and sanitation compliance reviews as well as inventory reports.
  • Sourced and recruited top talent for various bakery positions and verified recruiting processes to meet new bakery opening timelines.
  • Built sales forecasts and schedules to reflect desired productivity targets.

Restaurant General Manager

Potbelly's Sandwich Shop
Manassas, VA
11.2013 - 09.2018
  • Assisted in planning, design and project management of a $150K restaurant remodel.
  • Consistently control profits and losses by following company guidelines for labor and inventory management. Implemented inventory controls on a shift by shift basis which held food cost at a 1% loss or less.
  • Responsible for budget preparation, revenue management, monthly P&L reports and daily bank deposits
  • Hired, trained and supervised crew and management team, delivered periodic performance evaluations, apportioned raises and bonus grants for employees
  • Worked with restaurant management team to meet sales goals versus budget and prior year, including participation in local store marketing events. Executed appropriate plans to resolve unfavorable trends and enhance sales.
  • Forecasted sales, allocated resources and managed labor to improve productivity.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Scheduled and directed staff in daily work assignments to maximize productivity.

Restaurant General Manager

Qdoba Mexican Grill
Manhattan, NY
01.2010 - 06.2013
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

Restaurant General Manager

Chipotle Mexican Grill
Manhattan, NY
03.2005 - 01.2010
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Priced and ordered food products, kitchen equipment and food service supplies.

Education

Associate of Arts - Restaurant And Culinary Management

The Art Institute of New York City
New York, NY
12.2005

Skills

  • Team Building and Motivation
  • Operations Management
  • Budget and Schedule Planning
  • Organization and prioritization
  • Labor and food cost control
  • Health Code and Safety Compliance
  • Customer service best practices
  • Issue and Conflict Resolution

Timeline

Bakery Market Manager

Panera Bread
09.2018 - 12.2023

Restaurant General Manager

Potbelly's Sandwich Shop
11.2013 - 09.2018

Restaurant General Manager

Qdoba Mexican Grill
01.2010 - 06.2013

Restaurant General Manager

Chipotle Mexican Grill
03.2005 - 01.2010

Associate of Arts - Restaurant And Culinary Management

The Art Institute of New York City

Similar Profiles

CREATE PROFILE
CHARISEE PHILLIPS