CHARISE M. KREBS
West Lafayette,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Driven, self-directed, and energetic in completing all tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Management Advantage, Inc.
09.2022 - Current
- Reviewed financial forecasts, budget and operational goals.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Negotiated vendor contracts and presented to owners for approval.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Created reports, recorded contracts and kept employee records in corporate database and accounting software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Identified and addressed potential safety issues and liability concerns.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Generated leads for sales and rental properties through cold calls and referrals.
- Overseeing 1,400 properties
Property Manager
The Laurel Flats & 451 Lebanon
01.2022 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Administered operations to handle needs of more than 296 tenants across 148 property units.
Property Manager
Southridge Commons
09.2021 - 01.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Kept properties in compliance with local, state and federal regulations.
- Administered operations to handle needs of more than 196 tenants across 98 property units.
Education
Associate of Applied Science - Surgical Technology
Ivy Tech Commmunity College
Lafayette08.2015
Skills
- Strong logical skills
- Patient
- Great communicator
- Attention to detail
- Creative problem solving
- Property Inspection
- Security Deposit Refunds
- Staff Coordination
- Employee Motivation and Guidance
- Prioritization
- Customer Service
Certification
- Certified Apartment Leasing Professional, Management Advantage, Inc - May 2023
Timeline
Regional Property Manager
Management Advantage, Inc.
09.2022 - Current
Property Manager
The Laurel Flats & 451 Lebanon
01.2022 - 09.2022
Property Manager
Southridge Commons
09.2021 - 01.2022
Associate of Applied Science - Surgical Technology
Ivy Tech Commmunity College
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