Charishma Bezawada

• Provides staff direction with an understanding and following of established company policies and procedures from various countries, such as India, Australia, New Zealand, Fiji, Japan, South Korea, Philippines, China, Thailand, Taiwan, Vietnam, Malaysia, Hong Kong, Brunei and Singapore.
• Investigated and resolved problems and provided solutions which involved a network of resources
• Aid managers and employees with time-sensitive requests, such as timecards, reports, HRIS (Workday) system navigation, etc.
• Delivered first call resolution and provided high-touch customer service that met expected service levels and business performance goals
• Supported employees and managers with complex transaction processing and life cycle event management (e.g., transfers, promotions, employment separations, etc.)
• Provided guidance and advice to employees and managers on company’s HR policies and procedures
• Worked with various HR systems (Workday, SAP, Employee self-service portal, ServiceNow, etc.)

• Handled over 30 and above queries per day of employees and resolved them in SLA

• Handling end to end recruitment- Posting the requirements on indeed, LinkedIn and other social sites- Screening, Conducting interviews, Onboarding
• Providing Training on the Battery wale operator page to the employees onboarded
• Passing entries in tally on bank statement, AWS Invoice, Instamojo Invoice, salary payable, CAM, rent, Consultancy charges, market place transactions, Dealer's payments and preparing reconciliation statements
• Offboarding activities of employees