Charishma chokkakula
Lubbock,United States
Summary
Desktop support engineer with 3years of experience troubleshooting and resolving complex hardware and software issues. Skilled in Windows and Mac OS, Active directory and remote desktops. Adept at enhancing user experience to effective communication and problem-solving skills in diagnosing and resolving technical issues. Passionate about software development and system architecture, and eager to leverage my skills and collaborate on innovative projects in a dynamic academic environment.
Overview
3
3
years of professional experience
Work History
Student Supervisor
Texas Tech University
06.2023 - 09.2024
- Led the implementation of the Remote Desktop service, resulting in 98% user satisfaction by providing efficient technical support
- Managed Active directory, including user account creation, password resets, and permission configrations
- Troubleshoot network connectivity and VPN issues, ensuring a smooth remote work experience
- Supported hardware and software for Windows and macOS platforms, setups, installationa, and system maintenance
- Assisted with backup procedures and hardware installations , ensuring system reliabilty
- Provided phone support for technical issues, delivering prompt and effective solutions
Desktop support
Accenture
05.2021 - 12.2022
- Analyzed technical development requirements and research best practices to ensure assigned tasks are completed efficiently and following established standards
- Created, debuged, tested and maintained detailed documentation for servicenow solutions ensuring clarity for future support and maintainance
- Deployed, managed, and troubleshot Virtual Private Network(VPN) connectivity issues, ensuring secure and uninterrupted remote operations for employees
- Supported software development using Java and SQL, providing critical solutions to enhace application functionality and resolve system issues
- Provided effective technical support to users, addressing software and network-related issues promptly to minimize downtime and enhance user productivity
Education
Master Of Science - Software Security Engineering
Texas Tech University
12.2024
Bachelor Of Technology -
Malla Reddy College Of Engineering and Technology
05.2022
Skills
- Windows
- MacOS
- Linux
- MySQL
- IP
- DNS
- DHCP
- VPN Configuration
- Microsoft Office Suite
- Google Suite
- Adobe Creative Suite
- Java
- Python
- HTML5
- CSS3
- Desktops
- Laptops
- Printers
- Scanners
- Diagnostic tools
- Problem-solving
- Service Now
- Interaction Connect
- Beyond Trust
- TeamViewer
- Motivational skills
- Cross-functional coordination
Timeline
Student Supervisor
Texas Tech University
06.2023 - 09.2024
Desktop support
Accenture
05.2021 - 12.2022
Bachelor Of Technology -
Malla Reddy College Of Engineering and Technology
Master Of Science - Software Security Engineering
Texas Tech University
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