Charish N. Parker
Virginia Beach,VA
Summary
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Restaurant Bar Manager
Anchor Allies
Virginia Beach, VA
09.2013 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Decreased labor cost by analyzing team members' strengths versus customer flow, hiring skilled bartenders/servers and adjusting schedule appropriately.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Executive Assistant
PEOPLExpress Air
Newport News, VA
08.2011 - 07.2013
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Facilitated training and onboarding for incoming office staff.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
Political Science And Government
Regent University
Virginia Beach, VASkills
- Cost Control
- Service Delivery Management
- Staff Training
- Database Interface and Query Software
- Suggestive Selling
- Verbal and Written Communication
- Labor and Overhead Cost Estimation
- Supply Ordering and Management
- Health Code Compliance
- Team Leadership
- Standards of Excellence
- Bar Management
- Safe Work Practices
- Customer Engagement
- Money Handling
- Front of House Management
- Collaborative Relationships
- Operations and Procedural Knowledge
- Guest Interaction
- High-Volume Environments
- Daily Reports
- Billing and Payment Processing
- Teamwork and Collaboration
- Data Research and Compilation
- Bookkeeping and Basic Accounting
- Meeting Agenda Preparation
- Intuit QuickBooks
- Administrative Oversight
- Correspondence and Memos
- Travel Arrangement Coordination
- Executive Travel
Timeline
Restaurant Bar Manager
Anchor Allies
09.2013 - Current
Executive Assistant
PEOPLExpress Air
08.2011 - 07.2013
Political Science And Government
Regent University
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