Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Charisma Carrillo

North Hollywood,CA

Summary

Reliable host who busses and has also been serving guests needs in high volume, rowdy and fun environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual, approachable and charismatic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

The Local Peasant
06.2023 - Current
  • Demonstrated genuine hospitality, provide timely, accurate, detail oriented and friendly service
  • Anticipated guest's needs and responded with a sense of urgency
  • Memorized menu and recommend appetizers, meals and drinks, including seasonal changes and specialty menus
  • Collaborated with the kitchen and bar staff for prompt and correct delivery of orders
  • Ability to balance serving tray when transferring for food order
  • Tray passed for private events in the Banquet Room.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Host

The Local Peasant
03.2022 - Current
  • Enhanced the energy in the room with present, pleasant energy
  • Bussed tables for faster turnaround with reservations and walk ins
  • Helped take food and drink orders when servers were overwhelmed
  • Delivered drinks on a tray to tables
  • Answered incoming calls and emails in a warm and professional manner even during major rushes
  • Prepared seat arrangements and organize reservations to ensure guest satisfaction
  • Monitored dining room for proper cleanliness and supply levels.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Shift Lead/Barista

The Coffee Roaster
01.2021 - Current
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Developed rapport with customers, fostering a welcoming environment and encouraging repeat business.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Completed store opening and closing procedures and balanced tills.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts

Barista

The Coffee Roaster
07.2020 - 01.2024
  • Made coffee drinks in a timely, thoughtful and quality manner
  • There was never a 'rush line' out the door because our team focused on giving good, fast service
  • Memorized customer names and gave impeccable service
  • Lifted heavy containers of beans back and forth throughout the shift
  • Packed pound bags of beans for walk ins and phone orders
  • Dealt with personalities of all sorts and matched their energy! If they were a Debby Downer I didn't bother matching that energy and stayed grounded and pleasant.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Cashier

Waba Grill
05.2020 - 08.2020
  • Strictly adhered to food, sanitary, and safety standards during the pandemic
  • Multi-tasked: steamed veggies in a slot of time (1 minute) while bowls were being packed with rice during a rush
  • Maintained COVID protocols (6 feet distance, sanitized stations, brought food out to cars for curbside pickup).
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Catering Server

Nights And Weekends
Los Angeles, CA
02.2024 - Current
  • Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
  • Monitored proper stock and supply levels for serving, kitchen and dining areas and alerted supervisor of shortages.
  • Showed high-level understanding of fine dining standards and practices.
  • Streamlined communication between kitchen and serving staff, enhancing overall efficiency during busy periods.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintained safe atmosphere for all guests.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served for special events, nights and weekends.

Show Production

OC Fashion Week
  • Fitted a top designer's entire collection
  • Dressed his models in back of house
  • Helped show from start to end
  • Prepped and steamed dresses
  • Set up backstage area
  • Checked in models
  • Helped with show lineup
  • Provided feedback on the fit and run of the show.

Education

Human Relations, Business Management -

Santa Ana College
Santa Ana College
06.2018

Associate of Arts - Theater Arts

Los Angeles Valley College
Van Nuys, CA
06.2024

Skills

  • Guest Engagement
  • Table Bussing
  • Food Delivery
  • Stress Tolerance
  • Spanish Speaker
  • Ability to captivate rowdy crowds
  • Humble, hard worker
  • Server Support
  • Beverage Service
  • Food Running
  • Event Setup
  • Order Taking

Certification

ServSafe Certification, 10/01/23

Accomplishments

  • Involved in giving haircuts to people experiencing homelessness in Santa Ana.
  • Served hot meals to community centers consisting of 100+ people (children and adults)

Languages

Spanish
Limited Working

Timeline

Catering Server

Nights And Weekends
02.2024 - Current

Server

The Local Peasant
06.2023 - Current

Host

The Local Peasant
03.2022 - Current

Shift Lead/Barista

The Coffee Roaster
01.2021 - Current

Barista

The Coffee Roaster
07.2020 - 01.2024

Cashier

Waba Grill
05.2020 - 08.2020

Show Production

OC Fashion Week

Human Relations, Business Management -

Santa Ana College

Associate of Arts - Theater Arts

Los Angeles Valley College

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Charisma Carrillo