Charisma D. Powell
Berkeley Heights,NJ
Summary
Strategic thinker with over 10 years of experience in the financial services and FinTech sectors, including 5 years dedicated to strategic consulting, third-party management, and fraud prevention. Proven expertise in harmonizing regulatory compliance with exceptional customer experience, leveraging data analytics to drive modernization initiatives and enhance operational efficiency. Results-oriented professional committed to delivering impactful solutions that align business objectives with industry best practices. Passionate about fostering innovation and continuous improvement in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Sr. Fraud Strategy Analyst
FISERV
07.2024 - Current
- Design fraud prevention strategies aligned with risk tolerance, reducing dispute losses by $1.7M/month.
- Define and document business requirements and complete cost benefit analysis to determine the and value of strategic enhancements.
- Guide internal stakeholders and clients through solution adoption.
- Lead strategic initiatives supporting fraud prevention and loss mitigation objectives,
- Manage highly confidential projects, strategic initiatives, and acquisitions.
- Create and deliver executive presentations for internal training and strategic meetings.
Conversion & Implementation Analyst
FISERV
12.2021 - 07.2024
- Directed 12+ core banking software conversions for community and mid-cap banks with zero data loss.
- Led cross-functional teams through end-to-end deployments
- Conducted and oversaw user acceptance testing (UAT) and validated to ensure accuracy and usability.
- Created and delivered client engagement presentations.
- Maintained data integrity and apply analytics to identify unaddressed needs and performance gaps.
- Streamlined processes by identifying inefficiencies and implementing best practices within project workflows.
Compliance Analyst
UNITY BANK
07.2020 - 12.2021
- Utilized data analytics and reporting tools to identify transaction trends and patterns of suspicious activity.
- Conducted risk assessments and transaction reviews to mitigate fraud and AML exposure.
- Prepared detailed reports on compliance findings, presenting insights to senior management for strategic decision-making.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Completed field checks to verify licenses and permits for various business.
Operations Manager
UNITY BANK
05.2019 - 07.2020
- Streamlined operational processes to enhance efficiency, simplify procedures, and reduce costs.
- Identified opportunities for automation, process simplification, outsourcing, or elimination to optimize operations
- Facilitated smooth collaboration between departments through clear communication channels.
- Oversaw process improvements and system enhancements to ensure alignment with organizational priorities.
- Analyzed performance metrics to identify areas for process improvement and resource allocation.
- Developed training programs for staff to enhance customer service skills and operational knowledge.
Assistant Relationship Manager
UNITY BANK
08.2018 - 05.2019
- Managed a portfolio of high-profile clients and a staff of 12+ Customer Service Reps and Tellers
- Utilized salesforce to manage client portfolios, enhance customer satisfaction, and increase retention.
- Analyzed customer feedback to identify improvement areas in service delivery.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Completed client assessments to ensure optimal product offerings tailored for their unique financial needs.
- Responded to customer inquiries and client escalations, ensuring timely resolution.
Customer Service Representative
Regal Bnak
08.2013 - 08.2018
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with account inquiries, transactions, and technical support using CRM systems.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Orange High School
Orange, NJSkills
- SQL
- Tableau
- Power BI
- Salesforce
- Strategic planning
- Project management
- Excellent communication
- Power Point Presentations
- Cross-functional team leadership
Websites
Timeline
Sr. Fraud Strategy Analyst
FISERV
07.2024 - Current
Conversion & Implementation Analyst
FISERV
12.2021 - 07.2024
Compliance Analyst
UNITY BANK
07.2020 - 12.2021
Operations Manager
UNITY BANK
05.2019 - 07.2020
Assistant Relationship Manager
UNITY BANK
08.2018 - 05.2019
Customer Service Representative
Regal Bnak
08.2013 - 08.2018
High School Diploma -
Orange High School