Charisma Ferris
Webster
Summary
Skilled Tour Guide and Youth Volleyball Coach with a record of enhancing visitor experiences at LeMoyne College through exceptional public speaking and leadership skills. Expert in engaging diverse groups, demonstrating environmental awareness, and fostering cultural sensitivity. Excelled in coaching, underlining strong interpersonal and problem-solving abilities. Very outgoing, communicative, and charismatic. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
2
2
years of professional experience
Work History
Security Dispatcher
Le Moyne College Security
08.2024 - Current
- Operated and monitored fire alarm and security systems to maintain building safety.
- Contact police, fire, and ambulance in emergency situations to coordinate proper response.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
Tour Guide
Le Moyne College
03.2024 - Current
- Developed comprehensive knowledge of Le Moyne College attractions, history, and culture
- Demonstrated ability to provide informative and entertaining tour experiences for groups of all sizes
- Answered questions from visitors and provided directions as needed
- Welcoming new students, prospective students, and their families
- Managed and led small and large groups of guests while conducting public and private tours
- Assisted in set up and preparation for tour experiences
Youth Volleyball Coach
Webster Rec Center
05.2022 - 05.2023
- Encouraged player growth through positive reinforcement techniques during practices or games
- Coached players in proper technique, form, positioning, footwork, agility, strength conditioning and stamina building exercises
- Provided feedback after each practice session to ensure understanding of instruction
Education
Bachelor of Science (B.S.) - General Psychology
Le Moyne College
Syracuse, NY05.2027
Skills
- Stress Tolerance
- Dispatch software
- Incident Reports
- Safety consciousness
- Problem-solving
- Public speaking
- Conflict resolution
- Time management
- Strong leadership
References
Danyell Quility
Security Operations Administrator
+1 315-383-8731
Megan Evangelist
+1 585-200-2449
Michelle Salvaggio
Prinicipal of Rochester Christian School
+1 585-287-0552
Timeline
Security Dispatcher
Le Moyne College Security
08.2024 - Current
Tour Guide
Le Moyne College
03.2024 - Current
Youth Volleyball Coach
Webster Rec Center
05.2022 - 05.2023
Bachelor of Science (B.S.) - General Psychology
Le Moyne College
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