Hi, I’m
Charisma Hughes
Washington,DC
Summary
Experienced professional with a background in teamwork, corporate communications, office administration, and quantitative analysis. Demonstrated ability to work effectively in fast-paced environments and adapt to different situations. Proficient in handling various office administrative tasks, organizing events, assisting clients, and supporting teams. With over three years of experience in HR, focusing on performance management, employee relations, training and development, and recruiting. Successful in developing strategic HR initiatives that align with corporate goals and improve employee engagement and retention. Skilled in building relationships with staff at all levels and knowledgeable about labor laws and guidelines. Familiar with HRIS systems and experienced in creating and implementing HR policies. Business leader with over 5 years of experience in day-to-day operations management. Effective communicator with key clients, accounts, and external stakeholders. Utilizes industry trends to enhance customer value and company profitability. Implements processes to boost efficiency and productivity. Experienced in managing safety, operations, and productivity in multiple business lines. Specializes in mergers and acquisitions and adept at integrating new operations and businesses seamlessly.
Overview
12
years of professional experience
1
Certification
Work History
MJ Logistics LLC
HR Director/ General Manager
03.2020 - Current
Job overview
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
- Achieved desired work environment and performance by proactively advising and guiding 140 employees on best practices and overseeing HR training
- Created company newsletter
- Managing and issuing employee drug testing and DOT regulated physicals
- Created company point system
- Established measures to promote diversity and drive equal access to opportunity and advancement
- Managing company inventory
- Dispatching
- Complied with local, state and federal laws and established organizational standards
- Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands
- Formulated corrective action plan through analysis of management feedback and consultation with employees
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions
- Created compensation and benefits structures to align with market conditions and budget demands
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns
- Reduced accidents in the workplace by implementing safety policies and procedures
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports
- Identified staff vacancies and recruited, interviewed and selected best applicants
- Maintained 100% protocol and procedural accuracy through HRIS management tools
- Scheduled random drug testing for employees to diminish regulatory risks
- Unemployment Claims
- Process Child Support Orders
- Scheduling
- Recruiter
- Payroll specialist
- Certified Trainer
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Processed manual checks for employees in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
Oceanaire Seafood Room
Certified Trainer/ Event Planner
08.2016 - 07.2021
Job overview
- Determined appropriate instructional plans based on personal strengths and training goals
- Presented a proposed training curriculum for input and approval
- Traveled to various locations to train
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
- Designed custom private function and banquet packages to accommodate groups including business dinners, sales presentations, club meetings, weddings and charity events
- Monitored dining area to assess server capacity and accurately estimate wait times
- Placed reservations through phone and email into OpenTable
- Guided guests to appropriate seating for party size, provided with menus
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Greeted guests entering the restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests
- Enhanced guests' experiences by fulfilling special requests during visits
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
- Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Partnered with government officials for important parties.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Coordinated transportation and parking arrangements for guests and vendors.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed face-to-face meetings to finalize contract for services and event details.
Sprint
Store Manager
05.2017 - 06.2018
Job overview
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Processed shipments and maintained stock shelf organization
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Updated store pricing, signage and merchandising based on current promotions
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into the system
- Coached and mentored associates to achieve employee promotions
- Resolved customer problems by investigating issues, answering questions and building rapport
- Maintained a daily record of all transactions
- Keep accounts current and funds deposited to keep on-site cash low
- Counted cash drawers and made bank deposits
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll
- Help open new locations.
R&R Building Services
Office Administrator
05.2013 - 09.2016
Job overview
- Created PowerPoint presentations used for business development
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
- Managed reception and lobby area greeted visitors and responded to requests for information
- Created and maintained spreadsheets and developed administrative and logistical reports
- Received and screened high volume of internal and external communications
- Drafted meeting agendas supplied advanced materials and executed follow-up for meetings and team conferences
- Posted open positions on company and social media websites
- Collected payments, issued receipts and updated accounts to reflect new balances
- Monitored calendars and scheduled appointments based on availability and established load limits
- Managed building access and supplied key cards to employees and visitors
- Dispersed incoming mail to correct recipients throughout the office
- Assessed employee performance and capabilities, discovering weaknesses that needed to be immediately addressed
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Payroll (ADP Service)
- Close Government contracts.
Education
Southern New Hampshire University
Bachelor of Arts – Business Administration Human Resources Development- Current
Woodrow Wilson Senior High School, Washington, DC
High School Diploma
Skills
- Data Entry
- Inventory control
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Word
- Multi-tasking
- Sales training
- Visual merchandising
- Staff development
- Employee engagement
- Personnel information systems
- Leadership development
- Employee relations
- Training development
- Benefits administration
- First Aid/CPR
- Planning and coordination
- Organization
- Team management
- Customer service
- Inventory management
- Team building
- Training and development
- Payroll administration
- Business operations
- Operational improvements
- Communications
- Operations management
- Invoice generation
- Marketing
- Career Development
- Exit Interviews
- Workforce Planning
- Benefits Administration
- Employee Retention
- Performance Appraisals
- Coaching and Mentoring
- Organizational Development
- Compliance Management
- Labor Relations
- Dispute Mediation
- Background Checks
- Talent management
- Succession Planning
- Diversity and Inclusion
- Recruitment Strategies
- Employee Relations
- Employment law
- Affirmative action
Certification
- CPR and First Aid certified
- First aid and CPR certified
- Awareness Certification
- Certified Trainer
- HIRS- Current
Timeline
HR Director/ General Manager
MJ Logistics LLC
03.2020 - Current
Store Manager
Sprint
05.2017 - 06.2018
Certified Trainer/ Event Planner
Oceanaire Seafood Room
08.2016 - 07.2021
Office Administrator
R&R Building Services
05.2013 - 09.2016
Southern New Hampshire University
Bachelor of Arts – Business Administration Human Resources Development- Current
- CPR and First Aid certified
- First aid and CPR certified
- Awareness Certification
- Certified Trainer
- HIRS- Current
Woodrow Wilson Senior High School
High School Diploma
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