Charisma Johnston
Wendell,NC
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Effective at working independently and quickly acquiring new skills. Committed to meeting company needs through consistent and organized practices. Skilled at performing under pressure and adapting to new challenges to enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Onboarding Manager
All Star K9
01.2022 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services
- Gathered customer feedback through surveys and used the data to improve customer service
- Coached, mentored and trained team members in order to improve their job performance
- Established processes to ensure efficient workflow throughout the organization
- Assigned and monitored daily tasks for team members
- Provided guidance, coaching, and feedback to team members
- Organized team meetings to discuss progress and challenges
Cashier
Zaxbys
10.2016 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville01-2026
Skills
- Self-Directed
- Analytical and Critical Thinking
- Microsoft Word
- Communication
- Social Perceptiveness
- Networking
- Google Drive
- Customer Relations
- Excellent Communication
- Recordkeeping
- Critical Thinking
- Policy Enforcement
- Policy understanding
Timeline
Onboarding Manager
All Star K9
01.2022 - 10.2024
Cashier
Zaxbys
10.2016 - 01.2020
Bachelor of Science - Criminal Justice
East Carolina University
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