CHARISMA JOYNER- WILLIAMS
Rocky Mount,NC
Summary
Dedicated customer service professional with a strong ability to manage multiple tasks and enhance customer satisfaction through effective communication. Proven experience in problem-solving and organization, supporting smooth operations in dynamic environments.
Overview
21
21
years of professional experience
Work History
Stay at home mom
Self Employed
02.2019 - Current
- Managed multiple tasks simultaneously in dynamic household environment, ensuring smooth daily operations.
- Created and organized schedules for efficient time management.
- Supported health and nutrition initiatives through meal planning.
- Developed engaging and educational activities for children, enhancing problem-solving and multitasking skills.
- Execute all tasks required in a multi-person household
- Always testing new strategies in a fast-paced ever-changing environment
- Utilized organization skills to streamline processes and tasks. and organizing schedules
- A strategic thinker, who is able to effectively communicate
- Completed online coursework for Dental Assistant certification.
Hostess
Texas Steakhouse and Saloon
Rocky Mount, NC
03.2018 - 02.2019
- Greeting and seating customers over the phone and in person
- Outgoing and professional demeanor with excellent customer service skills
- Resolved customer complaints to enhance satisfaction and uphold positive dining experiences.
- Conducted follow-ups with diners to assess satisfaction and improve future dining experiences.
- Coordinate staff to accommodate large dining parties
- Supported management in monitoring new hire training to ensure effective onboarding.
Food Packer
Perdue Farms Inc
Lewiston Woodville, NC
04.2017 - 02.2018
- Operated in fast-paced environment to efficiently package food products.
- Processed packaging to meet distribution standards for quality of product.
- Performed quality station and equipment inspections to ensure health standards are met or exceeded.
- Maintained processing station equipment, ensuring compliance with health and cleanliness standards.
- Adhered to food safety requirements and manufacturing practices to uphold product integrity.
House Keeping
Courtyard by Marriott
Rocky Mount, NC
04.2016 - 06.2016
- Executed housekeeping duties ensuring rooms were clean and ready for new guests.
- Disinfected equipment to maintain a safe, clean environment for all users.
- Documented lost and found items to facilitate guest retrieval during and after their stay.
- Follow all company safety and security procedures.
Cashier/Shift Manager
Burger King
Rocky Mount, NC
01.2014 - 07.2014
- Managed financial transactions, ensuring accuracy in cash management and seamless shift change for team members.
- Provided customer service by greeting patrons and processing their orders and payments.
- Monitored adherence to health and cleanliness guidelines among team members.
Park Line Operator (Temp Assignment)
04.2013 - 10.2013
- Ensured efficient food packing, conducted inspections, and organized freezer storage to maintain quality and accessibility.
- Assisted in labeling and packing products for shipment, contributing to timely delivery.
- Provided customer service and technical support to team members, effectively reducing customer complaints.
Assembly Line Technician
Consolidated Diesel Company
Whitakers, NC
05.2010 - 03.2013
- Collaborated with team on assembly line to produce engine parts for diesel engines, ensuring quality and efficiency.
- Inspected engine parts and prepared injectors for assembly line, contributing to smooth production flow.
- Prepared packages for dispatch, supporting timely shipping operations.
Customer Service Representatives
West Corporation
Rocky Mount, NC
01.2006 - 04.2009
- Executed technical troubleshooting tasks to resolve customer issues efficiently and improve overall satisfaction.
- Greeted customers over the phone, providing clear answers to inquiries about services to enhance customer understanding.
- Educated customers about services available on services or technical requirements.
- Managed order processing for timely fulfillment, collected payments, and filed insurance claims.
- Provided services related to mobile devices and Rx prescriptions.
- Maintained up-to-date knowledge of services through continued education, enabling delivery of accurate and professional assistance to all customers.
Education
Degree and Career Diploma -
Ashworth College
12-2024
High School Diploma -
Southern Nash Senior High School
Bailey, NC05-2001
Skills
- Child Development
- Meal planning
- Household Management
- Schedule organization
- Customer Service Skills
- Customer relations
- Customer Engagement
- Customer upselling
- Troubleshooting
- Analytical thinking
- Data Entry
- Quality control
- Quality Specialist
- Attention to detail
- Handling Pressure
- Team collaboration
- Teamwork
- Communication strategies
- Problem solving
- Strategic thinking
- Multitasking capacity
- Multitasking prioritization
- Excellent communication
- Microsoft Office
- Household Coordination
- Household Coordination
Timeline
Stay at home mom
Self Employed
02.2019 - Current
Hostess
Texas Steakhouse and Saloon
03.2018 - 02.2019
Food Packer
Perdue Farms Inc
04.2017 - 02.2018
House Keeping
Courtyard by Marriott
04.2016 - 06.2016
Cashier/Shift Manager
Burger King
01.2014 - 07.2014
Park Line Operator (Temp Assignment)
04.2013 - 10.2013
Assembly Line Technician
Consolidated Diesel Company
05.2010 - 03.2013
Customer Service Representatives
West Corporation
01.2006 - 04.2009
Degree and Career Diploma -
Ashworth College
High School Diploma -
Southern Nash Senior High School