Charisma Martinez
Los Angeles,CA
Summary
Dynamic E-Commerce Specialist with a proven track record at Gertmenian, enhancing order fulfillment efficiency and ensuring seamless integration with third-party applications. Excelled in inventory management and customer satisfaction, demonstrating exceptional problem-solving abilities and teamwork. Achieved significant reductions in shipping timeframes, underscoring a commitment to operational excellence and customer service.
Overview
4
4
years of professional experience
Work History
E-Commerce Specialist
Gertmenian
04.2021 - Current
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2023
Skills
- Order fulfillment
- Returns handling
- Inventory management
- Shipping management
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Customer service
- Multitasking
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
E-Commerce Specialist
Gertmenian
04.2021 - Current
High School Diploma -
Penn Foster Career School
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