Charisma Masters

Banquet Captain 3/2019 through 1/2022

Assistant Banquet Manager 1/2022 through 1/2023

Banquet Manager 1/2023 through 12/2023

Assistant Food and Beverage Director 12/2023 - current

My responsibility is to oversee all food and beverage outlets. Day-to-day managing the restaurant, the inside bar, the tiki bar, the beverage cart, the coffee shop and the banquet department.

• Oversee selection, ordering and inventory of all beverage products including beer, wine, liquor, mixers, etc.
• Streamline processes within the department to increase overall productivity while maintaining quality standards.
• Oversee daily financial transactions, including cash handling procedures, revenue tracking, and daily check postings.
• Complete weekly payroll, including pooled serviced charges and proper labor allocations.
• Demonstrate strong organizational and time management skills while managing multiple projects for multiple outlets.
• Use critical thinking to break down problems, evaluate solutions and make necessary decisions.
• Handle escalated customer concerns with speed to achieve optimal satisfaction.
• Oversee catering services for special events, coordinating logistics and staffing needs to ensure seamless execution of functions.
• Analyze sales data to identify trends and adjust purchasing decisions accordingly in all outlets.
• Evaluate employee performance regularly, providing constructive feedback and disciplinary actions as required.
• Motivate staff to perform at peak efficiency and quality.
• Manage multi-department staff effectively, facilitating clear communication between catering staff, servers, bartenders, and support staff.
• Spearhead regular maintenance needs.
• Continuously assess operational procedures; identify areas for improvement and implement any necessary changes accordingly.
• Maintain accurate financial records, monitoring budget constraints while still delivering exceptional guest experience.
• Manage staff schedules and maintain adequate coverage for all shifts.
• Create and execute successful policies to improve restaurant outlet performance.

• Review details, created Etsy listings, and contributed to decision-making process.
• Learn and adapt quickly to new technology and software applications.
• Organize, File, Create and Ship all orders to customers by due date.
• Commuting to local mailing services to drop off orders.
• Addressing customer issues and providing a solution for guest satisfaction.
• Taking proper inventory of supplies and ensuring we meet par levels.
• Assist with day-to-day operations, working efficiently to meet deadlines.
• Excellent communication skills, both verbal and written.