Charisma Ritter
North Brunswick,NJ
Summary
- Social Worker with years of experience supporting clients and patients in hospital and home-care settings. Demonstrated success advocating for people from diverse cultural and socioeconomic backgrounds. Draw on strong listening skills to determine each client's needs and recommend helpful resources
- Strong written and verbal communications skills as demonstrated in reports, memos and all other office documents
- Respond rapidly and appropriately to changing circumstances and refocus on new policies, evaluate problems, make astute decisions to effect positive change
- Microsoft Office Suite; Excel, Power Point, Word, Access, Publisher
Enthusiastic Clinical Director proudly offering over 9 years' experience assigning caseloads, participating in meetings with clinical staff and ensuring that facility policies are observed. An energetic leader with expertise in budget oversight and handling personnel issues. Remaining polished and calm in all types of situations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Director
Earth House
Somerset, NJ
09.2023 - Current
- Design and implement business strategies to assist the clinic to realize business goals. Oversee the department’s compliance with legal policies, guidelines and standards. Ensure departments have sufficient and qualified personnel. Organize and run all patient care or administrative operations and programs. Ensure all medical records and other hospital documentation are current and within state and federal laws .Perform quarterly and annual employee reviews and provide feedback on their performance to help motivate their dedication to professional goals. Plan and manage the clinic’s budget and approve payroll. Act as a connection between patients, their families and additional care staff.
Program Supervisor
Sevita
Branchburg, NJ
08.2018 - Current
- Program supervisors Facilitate the implementation of Individual Service Plans (ISP) and participate in a range of administrative duties including staff hiring, training, scheduling, and oversight
- Supervise a team of Caregivers supporting individuals we serve in the program
- Provide support to individuals receiving services including: assistance with daily activities such as meal preparation and planning; medication administration; and personal care
- Duties are split between providing direct support, professional or program activities, and supervision
- Facilitate community involvement by accompanying individuals on outings in the community or providing transportation to work or other activities.
Social Work Intern
Newark Beth Israel Hospital ( STCF Involuntary Unit )
Newark
09.2021 - 05.2022
- Providing direct clinical social work services to patients and their families in an interdisciplinary team approach
- Completing initial psycho-social assessments on assigned patients, providing psychotherapeutic counseling with individuals, family or groups as needed, giving clinical consultations as needed, providing patient centered advocacy, collaborating with interdisciplinary team, managing complex discharge plans, building and maintaining relationships with internal/external resources, making referrals to community agencies and entitlement programs and continuing ongoing education
- Ensuring continuity of care for patients with complex post-acute needs and maximizes the patients and families abilities to meet the continuing needs within their social and financial framework
- Understanding of all stages of growth and development to assess each patient's age specific needs to provide individual treatment and care
- Responsible for reporting identified safety issues such as hazardous environments (i.e
- Damaged floors/walls/ceiling tiles/unsecured areas) and medical errors.
Intern Child Study Team
Newark Vocational High School
Newark
09.2020 - 05.2021
- Work as a member of the school Special Services Team to help the child, school and community in the application of good mental health principles
- Determine, along with the other Child Study Team members, parents and appropriate school personnel, the school program and individualized educational plan appropriate to the needs of those students classified based upon classroom observation, teacher conferences and a comprehensive review of the pupil's cumulative file
- Help school personnel gain a better understanding of the child and the home by: Securing the data about the child and keeping the school informed about the progress of a case
- Working with other members of the school team for modification of the child's behavior
- Contributing to case consultation and helping to establish a more satisfactory program for a child
- Help the child in school with social or emotional problems by: Obtaining data from school records and other sources and conferring with others who have more information
- Observing the child in the school setting
- Conferring with other members of the team to determine the best way to help the child with his/her problem
- Providing individual and group casework services to the child.
Psychiatric/Substance Abuse Intake Specialist
Carrier Clinic/ East Mountain Hospital
Belle Mead, NJ
05.2018 - 06.2020
- Obtains patient information via telephone interviews with patients, their families or other referral sources
- Consults with clinical staff to provide a provisional level of care (LOC) recommendations and schedules patients for that LOC evaluation
- Enters intake information into the computer system and makes every effort to provide the patient with a smooth and efficient entry into Carrier Clinic.
Residential Director
Capitol Care Comprehensive Behavioral Health Services
Somerset, NJ
05.2017 - 07.2018
- Direct supervision of up to 5 Managers
- Oversight of all program operations of up to 4 licensed residential programs
- Training and development of your staff
- Ensuring the health, safety, wellness, and quality of life of all individuals in the program
- Identification and intake of new service recipients
- Interviewing, hiring, training, disciplining, and/or terminating staff
- Participation in quality assurance and improvement activities, including audits of program files and operations
- Professional coordination with state agencies
- Annual service plan development and implementation
- Ensure the physical program environment is maintained to a high standard of cleanliness and safety
- Financial management of program budget and/or individuals' funds
- Supervise staff training and development through teaching, acting as a role model and guiding staff on how to appropriately work with and interact with consumers, other staff, families and guardians.
Social Service Clerk
Coney Island Hospital
Brooklyn, N.Y
03.2005 - 09.2017
- Establishes patient record by preparing a folder; assigning patient number; completing patient identification information
- Welcomes visitors by greeting visitors, in person or on the telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff
- Provides information by answering questions and requests
- Documents patient care services by copying nursing and physician notes to patient and department records
- Arranges discharges by notifying business office and patient transporter service
- Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel
- Maintains unit operations by following policies and procedures; reporting needed changes
- Maintains patient confidence and protects hospital operations by keeping information confidential
- Maintains unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Keeps unit equipment operational by following manufacturer's instructions and established procedures; calling for repairs
- Conserves unit resources by using equipment and supplies as needed to accomplish job results
- Secures patient information by completing data base backups.
Health Educator
Community Healthcare Network (Teens P.A.C.T Program)
Brooklyn, N.Y
09.2011 - 07.2017
- Meet after school and talk with other teens
- Health Educator is responsible for development, adaptation and implementation and coordination of a sex education and pregnancy prevention curriculum within the schools and community organizations; integration of school education and Teens P.A.C.T
- Services
- Lead workshops at community organizations and after school programs
- Host education events, like the yearly More than Just Sex Youth conference
- Talk to other teens about ways they can get sexual health services.
Assistant Store Manager
Rite Aid
Queens, NY
05.2011 - 02.2015
- Assisted in the completion of daily merchandise and operating tasks to satisfy Rite Aid's Corporate standard requirements
- Fulfilled supervisory responsibilities and other duties of store management when assigned as the person in charge
- Supervised and manage twelve (12) employees
- Provided superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution
- Controlled inventory by performing proper receiving and stocking standards including accurate cycle counting and processing merchandise transfers according to procedures
- Accountable for store cash and all other financial assets, reconciling cash register drawers, preparing deposits and ordering changes from the bank
- Assisted with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates.
Youth Counselor
Pacific High School
Brooklyn, N.Y
09.2008 - 05.2012
- Counseled and treated adolescents who had mental or emotional problems, disabilities and substance abuse issues
- Provided counseling for adolescents, individually or through group sessions
- Provided crisis intervention and assisting youth with conflict resolution to help them overcome life hurdles and replace undesirable habits with acceptable behaviors
- Assist in the counseling and rehabilitation of youth offenders and juvenile delinquents
- Through college courses and vital behavioral training.
Pharmacy Technician
Duane Reade
New York, N.Y
08.2009 - 05.2011
- Assisted in the completion of daily merchandise and operating tasks to satisfy Rite Aid's Corporate standard requirements
- Retrieved prescription orders, counting, pouring, measuring and weighing tablets and medications
- Mixed medications and selecting the proper prescription containers
- Created prescription labels and Maintaining patient profiles
- Prepared insurance claim forms and completing cash register transactions
- Answered phones, taking inventory of over-the counter medications
- Cognizant of the latest medicines and their availability.
Outreach Worker
Brownsville Multi-Services
Brooklyn, N.Y
09.2008 - 04.2010
- Traveled to HASA, hospitals, street fairs and drug programs to describe BMS services' available programs
- Contacted patients who were lost to care to re-engaged them into medical care
- Discussed medication and treatment adherence and assisted clients with locating adequate and affordable housing
- Escort clients to view apartments as needed.
Education
Master Social Work -
Kean University Nathan Weiss Graduate College
05.2022
BPS (Bachelors of Professional Studies) Human Services -
Metropolitan College of New York
04.2017
AA (Associate of Arts) in Human Services -
Metropolitan College of New York
12.2015
Skills
- Healthcare Facility Coordination
- Organizing Staff Schedules
- Care Plan Discussion
- Care Planning And Management
- Healthcare Staff Relations
- Behavioral Observation Audiometry
- Evidence-Based Methods
- Treatment Plans
- Implementing treatment plans
- Behavioral Management
- HIPAA Compliance
- Complex Problem-Solving
- Patient Assessments
- Time Management
- Problem-Solving
- Emotional Support
- Strong Ethics
- Direct Patient Care
- Community activities
- Medication Administration
- First aid and safety
- Knowledge of state regulations
- Progress Tracking
- Needs Assessment
- Safety Compliance
- Infection Control
- Blood Glucose Monitoring
- Medical chart documentation
- Schedule Maintenance
- Adaptability and Flexibility
- Laptop and Tablet Operation
- Written Communication
- Diet and Nutrition
- Interpersonal Skills
- Client Records Management
- Effective Communication
References
References Available Upon Request
Certification
- Pending Licensure Master's Social Work
Timeline
Clinical Director
Earth House
09.2023 - Current
Social Work Intern
Newark Beth Israel Hospital ( STCF Involuntary Unit )
09.2021 - 05.2022
Intern Child Study Team
Newark Vocational High School
09.2020 - 05.2021
Program Supervisor
Sevita
08.2018 - Current
Psychiatric/Substance Abuse Intake Specialist
Carrier Clinic/ East Mountain Hospital
05.2018 - 06.2020
Residential Director
Capitol Care Comprehensive Behavioral Health Services
05.2017 - 07.2018
Health Educator
Community Healthcare Network (Teens P.A.C.T Program)
09.2011 - 07.2017
Assistant Store Manager
Rite Aid
05.2011 - 02.2015
Pharmacy Technician
Duane Reade
08.2009 - 05.2011
Youth Counselor
Pacific High School
09.2008 - 05.2012
Outreach Worker
Brownsville Multi-Services
09.2008 - 04.2010
Social Service Clerk
Coney Island Hospital
03.2005 - 09.2017
Master Social Work -
Kean University Nathan Weiss Graduate College
BPS (Bachelors of Professional Studies) Human Services -
Metropolitan College of New York
AA (Associate of Arts) in Human Services -
Metropolitan College of New York
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