Charisma Thomas
New Orleans,LA
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
ER Technician
North Oaks Medical Center
Hammond , LA
12.2024 - Current
- Assisted with patient triage and assessment in high-pressure situations.
- Monitored vital signs and reported changes to medical staff promptly.
- Prepared and maintained medical equipment for emergency procedures.
- Documented patient information accurately in electronic health records.
- Collaborated with nursing staff to ensure effective patient care delivery.
- Educated patients on treatment plans and aftercare instructions clearly.
- Administered basic first aid and emergency interventions as needed.
- Maintained cleanliness and organization of the treatment area consistently.
- Collaborated with nursing staff to ensure quality patient care.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Ensured compliance with safety standards during transport of patients from one area to another.
- Performed venipuncture, arterial puncture and IV insertion.
- Assisted with CPR and airway clearing procedures during emergencies.
- Applied and educated patients on orthopedic devices like crutch walking.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Triaged patients to award priority to patients with more severe complications.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Restocked supplies and cleaned equipment between patients.
Patient Care Technician
University Medical Center, UMC
New Orleans , LA
08.2023 - 11.2024
- Assisted nurses with patient care tasks and daily activities.
- Monitored vital signs and reported changes to medical staff.
- Maintained cleanliness and safety of patient care areas.
- Supported patients with mobility and personal hygiene needs.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients to address concerns and comfort needs.
- Collaborated with healthcare team to ensure effective care delivery.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Medical Assistant/Patient Access Associate
Ochsner Medical Center
New Orleans, LA
03.2022 - 08.2023
- Assisted physicians with patient examinations and treatments.
- Managed patient scheduling and appointment confirmations efficiently.
- Collected and recorded patient medical histories and vital signs.
- Organized and maintained filing systems for efficient document retrieval.
- Processed incoming and outgoing mail in a timely manner.
- Educated patients on treatment plans and medication instructions clearly.
- Coordinated with healthcare team to ensure seamless patient care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided resources and referrals to support clients' healthcare and social needs.
Education
High School Diploma -
East St John
Reserve, LA05-2021
Nursing
Delgado Community College
New Orleans, LASkills
- Patient assessment
- Treatment coordination
- Effective communication
- Problem solving
- Time management
- Patient education
- Attention to detail
- Clinical documentation
- Companionship and emotional support
- Certified in basic life support (BLS)
- Electronic health records
- Team collaboration
- Health information management
- Behavioral health care
- Mental health care
- Patient registration
Timeline
ER Technician
North Oaks Medical Center
12.2024 - Current
Patient Care Technician
University Medical Center, UMC
08.2023 - 11.2024
Medical Assistant/Patient Access Associate
Ochsner Medical Center
03.2022 - 08.2023
High School Diploma -
East St John
Nursing
Delgado Community College