Summary
Overview
Work History
Education
Skills
Timeline
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Charisma Vosburgh

Buffalo,NY

Summary

Highly motivated experienced customer service agent with the desire to take new challenges. Strong work ethic, adaptability and excellent communication skills.

Overview

6
6
years of professional experience

Work History

Data Entry Specialist

Citi bank
Buffalo, NY
11.2023 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Followed data entry protocols, rules and regulations.
  • Streamlined data collection processes for increased efficiency in data entry and analysis.
  • Managed office tasks efficiently, ensuring timely completion of paperwork and data entry.
  • Enhanced financial reporting accuracy by streamlining and automating data entry processes.

Case Manager

Navient Solutions
04.2022 - 11.2023
  • Conducted emails,SMS, phone calls to applicants
  • Completing special projects as requested by management
  • Managing and resolving identified client issues for assigned customer accounts

EMS Dispatcher

American Medical Response, AMR
07.2020 - 02.2022
  • Answered calls from automatic routing system and took basic information from callers.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer service representative

Charter Communications, Spectrum
11.2018 - 09.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Handled 50-70 inbound calls per shift
  • Demonstrated Excellent communication skills in resolving Issues answered inbound calls, chats, and emails to facilitate service
  • Serving as the first point of contact for customers seeking technical assistance over the phones, chats, and emails
  • Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
  • Documenting information into web-based ticketing system

Data Entry Specialist

M&T Bank
Buffalo, NY
08.2024 - Current
  • Improved data accuracy with meticulous management of employee records and data entry.
  • Streamlined data entry processes for enhanced efficiency and productivity.
  • Reduced errors in data entry by diligently reviewing and cross-checking information.

Education

High school Diploma - undefined

Emerson School Of Hospitality

progress - Medical Administrative Assistant

Bryant And Stratton College
Getzville, NY

Skills

  • Systems Analysis
  • Microsoft programs
  • Emotional Awareness
  • Customer Service
  • Critical Thinking
  • Online Chat
  • Work From Home Experience

Timeline

Data Entry Specialist

M&T Bank
08.2024 - Current

Data Entry Specialist

Citi bank
11.2023 - 07.2024

Case Manager

Navient Solutions
04.2022 - 11.2023

EMS Dispatcher

American Medical Response, AMR
07.2020 - 02.2022

Customer service representative

Charter Communications, Spectrum
11.2018 - 09.2020

High school Diploma - undefined

Emerson School Of Hospitality

progress - Medical Administrative Assistant

Bryant And Stratton College

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Charisma Vosburgh