CHARISMA WESSELS
Philadelphia,PA
Summary
Detailed-oriented with outstanding interpersonal, analytical, and organizational skills. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service
Fixed Facial
Philadelphia, PA
01.2019 - Current
- Maintains high standards of customer service during high-volume fast paced operations
- Resolves complaints promptly and professionally
- Answers customers inquiries about the products
- Accepts and logs payments into system
- Provides excellent customer service
- Provides assistance maneuvering website
- Communicates clearly and positively with co-workers and management.
Fashion Merchandiser
Nordstrom
Newark, DE
01.2018 - 01.2020
- Provided excellent customer service
- Helped customers with any questions
- Worked stockrooms, kept floor organized
- Communicated clearly and positively with customers.
Client Service Coordinator
KeynCare
Philadelphia, PA
01.2018 - 01.2019
- Provided excellent customer service by assisting customers with their needs
- Answered customers inquiries and resolved complaints
- Processed monthly reporting and check requests
- Handled accounts payable and receivable
- Always adhered to all confidentiality requirement
Call Center Representative
IUP Telethon
, Indiana
01.2017 - 01.2018
- Calling Alumni Students
- Requestion donations
- Provided excellent customer service
- Accepted and logged payments into system.
Education
Diploma - Diploma
Academy Park High School
Sharon Hill, PA06.2017
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Indiana University of Pennsylvania
Skills
- Strong problem-solving skills, Team builder
- Microsoft Outlook: Word, Excel, Power Point Excellent time management skills
- Exceptional telephone etiquette Detailed-oriented
- Fast paced call center
- Negotiation
- Strategic planning
- Sales and marketing
- Teamwork and Collaboration
- Excellent Communication
- Teambuilding
- Self-Motivated
- Good Telephone Etiquette
- Planning and Coordination
- Financial Management
- Business administration
Timeline
Customer Service
Fixed Facial
01.2019 - Current
Fashion Merchandiser
Nordstrom
01.2018 - 01.2020
Client Service Coordinator
KeynCare
01.2018 - 01.2019
Call Center Representative
IUP Telethon
01.2017 - 01.2018
Diploma - Diploma
Academy Park High School
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Indiana University of Pennsylvania
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