Charisma Wilkins
Kelso,WA
Summary
Dynamic and customer-focused professional with experience at Starbucks and Sally Beauty. Proven ability to enhance customer loyalty through exceptional service and personalized interactions. Skilled in cash handling and team leadership, fostering a positive work environment while driving performance improvements. Recognized for attention to detail and effective problem-solving in high-pressure situations.
Overview
1
1
Certification
Work History
Barista
Starbucks
01.2025 - 04.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Addressed issues promptly to enhance customer loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.Provided exceptional customer service,
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.Provided exceptional customer service,
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Controlled line and crowd with quick, efficient service.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins. .
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assistant Store Manager
Sally Beauty
01.2025 - 04.2025
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organizations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues rates
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created a welcoming environment by greeting customers warmly and addressing their needs promptly.
- Managed accounts and cash registers with efficiency, ensuring transaction accuracy.
- Directed start and end-of-day tasks, proposing enhancements for operational efficiency. and
- Used POS system to accurately enter orders and process payments.
- Rotated merchandise and displays to feature new products and promotions.
Education
Lower Columbia College
Longview, WA01.2019
Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Decision-making
- Safe food handling
- POS systems
- Performance improvement
- New hire training
Certification
Food handlers certified.
Timeline
Barista
Starbucks
01.2025 - 04.2025
Assistant Store Manager
Sally Beauty
01.2025 - 04.2025
Lower Columbia College