Summary
Overview
Work History
Education
Skills
Accomplishments
Activities Clubs Associations
Summary Of Skills And Qualifications
Awards
Certification
Timeline
Generic

Charisma Williams-Valentine

Chesapeake,VA

Summary

Insightful Deputy Sheriff with 9 years of experience in a correctional environment and commitment to maintaining high levels of safety and organization. Proven leader with great and detail-oriented observation skills. Goal-oriented with calm and focused demeanor in stressful situations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Deputy Sheriff

Norfolk Sheriff’s Office
01.2014 - Current
  • Jail security, Booking and Processing, Court security, SERT (Emergency Response Team)
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Identified suspicious activity and conducted interviews with witnesses to build cases.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Observed jail and inmate activity to maintain order and safety of 1000 plus inmates and guards.
  • Implemented community policing initiatives to strengthen relationships with local citizens.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.

Customer Service Representative

Med Emporium
06.2011 - 01.2012
  • Customer service, Recommend, select, and help locate the proper merchandise for the customer, Maintain clean and orderly environment
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Sales Associate

DECA Little Creek Commissary
10.2007 - 09.2009
  • Customer service; resolved customer complaints, Assists other departments when needed, Organized and handled products, Maintained clean and orderly environment to ensure safety and security of customers, Rated Outstanding, monetary award, 2 years running
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

TCC Tidewater Community College
Chesapeake, VA

High School Diploma -

Great Bridge High School
Chesapeake, VA

Bachelor of Science - Criminal Justice

Saint Leo University
Saint Leo, FL
06.2020

DCJS Law enforcement certified -

Norfolk Sheriff’s Office
Norfolk, VA
12.2014

Skills

  • Background Investigations
  • Inmate Processing
  • Public Disturbance Investigation
  • Public Safety
  • Crime Investigation
  • Relationship Building and Management
  • Incident Response
  • Surveillance
  • Prisoner Transport
  • Emergency Response

Accomplishments

  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Activities Clubs Associations

2006 AKA (Alpha Kappa Alpha) Debutante member

Summary Of Skills And Qualifications

Nearly 7 years of outstanding customer service. Extremely dedicated to assignments, responsible, honest, diligent, genuine, creative and charismatic, quick learner; not afraid to take on new challenges and responsibilities. Computer skills: MS Office 365, Internet Explorer, SPSS 13.0, ArcMap, Forensic Toolkit, Helix Boot Disk. Operating Systems: Windows 7 and Windows 8. Training/Certifications: AED, CPR and First Aid Certified, Monadnock Expandable Baton (MEB), OCAT, and PATH.

Awards

Citizenship Award 2006, Chesapeake Center for Science and Technology

Certification

  • CIT - Crisis Intervention Training
  • Glock Armorer - 2022
  • VCIN/NCIC certified
  • Gang Specialist


Timeline

Deputy Sheriff

Norfolk Sheriff’s Office
01.2014 - Current

Customer Service Representative

Med Emporium
06.2011 - 01.2012

Sales Associate

DECA Little Creek Commissary
10.2007 - 09.2009

TCC Tidewater Community College

High School Diploma -

Great Bridge High School

Bachelor of Science - Criminal Justice

Saint Leo University

DCJS Law enforcement certified -

Norfolk Sheriff’s Office

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Charisma Williams-Valentine