Summary
Overview
Work History
Education
Skills
Timeline
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Charissa Badiali

Paradise,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicated to the healthcare sector with a primary emphasis on patient-centric care, adept at cultivating and overseeing motivated teams committed to achieving optimal overall results.

Overview

4
4
years of professional experience

Work History

Operations Manager, Offsite Clinical Staff

Florence Health
04.2021 - Current
  • Lead and manage a team of up to 40 remote employees to ensure elite primary care for Medicare populations - Leading teams focused on medical records, call center, follow-up care, patient education and more.
  • Conduct a high-paced schedule and adapt to an ever-changing environment
  • Developed and manage Key Performance Indicators (KPIs) and conduct 90-day/bi-annual employee reviews
  • Develop and implement protocols and processes for efficient operations and trainings
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Works effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Team Leader Manager

Florence Health
09.2019 - 03.2021
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established and optimized team processes and provided training for new team members
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Managed virtual projects and maintained quality standards
  • Communicated effectively with patients and collaborated with RNs and Providers
  • Developed training tools and assisted the CEO with daily tasks and requirements.

Education

Bachelor's Degree - Healthcare Admin

University of Texas Permian Basin
06.2025

Associates - Social and Behavioral Health

Butte College
Oroville, CA
06.2022

Skills

  • Strong Team Leadership
  • Operations Management
  • Process Improvement
  • Organizational Management
  • KPI Management and Development
  • Problem-Solving
  • Recruitment, Training, Onboarding
  • G-Suite, MS Office, Slack, EMR's, Asana

Timeline

Operations Manager, Offsite Clinical Staff

Florence Health
04.2021 - Current

Team Leader Manager

Florence Health
09.2019 - 03.2021

Bachelor's Degree - Healthcare Admin

University of Texas Permian Basin

Associates - Social and Behavioral Health

Butte College

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Charissa Badiali