Charissa Blake

I have worked with Academy mortgage for almost 9 years, i started out as a Lock Desk Specialist 1 working my way up to a Lock Desk speciliast 2, Lock Desk Team Lead and eventually move up into Lock Desk Manager where i have been for the last 5 years.

over the last 9 years, here are some of the items i do:

Reviews and generates reports and emails to the production staff to improve productivity, profitability, and efficiency.

Oversees the Optimal Blue pricing engine to ensure accuracy on all existing and new products, and for pricing and eligibility.

Oversees Pricing Exceptions Specialists to ensure accuracy on exception reasons, documentation and approvals on all locks with pricing outside range, to support Fair Lending team.
Assists subordinates in responding to phone calls and emails from production staff on correcting and updating loan terms. Changes pricing adjustments, loan information, loan programs, and interest rates, when necessary. Handles escalation requests.
Has managerial responsibilities that are direct. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff with a subordinate group of employees. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff and applies company policy.
Assists the Trade Desk in making sure all locks are accurate for a smooth process in making trades.
Assists team in locking in each individual loan submitted by originators. Reviews loan programs, branch margins, and pricing adjustments for accuracy and confirms locks back to originators.
Ensures all purchase advices for each individual loan that has closed/funded are done in a timely and accurate manner
Performs other duties as assigned.

• Reviewed sales contracts, appraisals, and titles to effectively underwrite RV loans.
• Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information
• Talk with dealers regarding loan files submitted
• confirm accuracy of all information
• work on trainings to keep up to dates with brands and modes