Charissa Boby
Milford,PA
Summary
Motivated and dependable candidate with engaging personality and flexible approach. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about serving customers well while exceeding expectations and maintaining poise and sense of humor in demanding environments.
Overview
7
7
years of professional experience
Work History
Server
Texas Lunch
05.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with Clover POS system to manage bills and process transactions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Server/Counter Server
Good Time Pizza
12.2019 - 04.2020
- Demonstrated strong multitasking skills by managing tables, phone orders, and walk in orders simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable dining experience.
- Used slow periods to restock supplies in preparation for subsequent shifts.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Counter Clerk
The Bagel Station
05.2018 - 12.2018
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Expedited order fulfillment by accurately assembling customer orders quickly and efficiently.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Regularly stocked counters and display refrigerators to meet menu and display requirements.
Taxi Dispatcher
J&L Dispatching
12.2016 - 04.2018
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged knowledge of local geography as well as GPS mapping to quickly direct drivers toward optimal routes and destinations.
- Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
- Collaborated with management to address driver concerns or issues, promoting driver retention and overall job satisfaction.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
Bartender
Ma & Papa Joe's
- Served high customer volumes during special events, nights, and weekends.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Beverage Cart Attendant
High Point Golf Club
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
Education
Early Childhood Education
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAHigh School Diploma -
Delaware Valley High School
Milford, PA06.2008
Skills
- Highly reliable
- Strong work ethic
- Adaptable and flexible
- Outgoing and engaging personality
- Exceptional customer service
- Team player attitude
- Clear and effective communication
- Patience and tolerance
Timeline
Server
Texas Lunch
05.2020 - Current
Server/Counter Server
Good Time Pizza
12.2019 - 04.2020
Counter Clerk
The Bagel Station
05.2018 - 12.2018
Taxi Dispatcher
J&L Dispatching
12.2016 - 04.2018
Bartender
Ma & Papa Joe's
Beverage Cart Attendant
High Point Golf Club
Early Childhood Education
East Stroudsburg University of Pennsylvania
High School Diploma -
Delaware Valley High School