Summary
Overview
Work History
Education
Skills
Phone
Cover Letter
painting
Timeline
Generic

Charissa Burford

Chicago,IL

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

22
22
years of professional experience

Work History

Office Manager

Adrienne Burford-Foggs, MD, SC
09.2002 - 03.2024
  • Administration, management support, provided efficient customer service to clients, prepared files and maintained records of newly admitted patients, posted patient test results in on-line database for physician and patient retrieval, organized charts regularly in accordance with policy and procedures, located, checked in and pulled medical records for appointments and incomplete patient charts, handled, processed and distributed confidential patient information, communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays, efficiently performed insurance verifications, pre-certifications, and pre-authorizations as needed. HIPPA compliant. Managed 15-25 patients daily.

Billing Specialist

Illinois Bone And Joint Institute
01.2020 - 08.2022
  • Handle 175-220 appointments daily regarding freight ready for delivery, customer service, responsible for making sure supplies, stock, packages are processed for delivery and system efficiently, reception, filing, process billing as needed, processes orders and oversees cycle of order fulfillment efficiently and safely.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Monitored customer accounts to identify; rectify billing issues.
  • Identified, researched, and resolved billing variances to maintain system accuracy, currency.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Developed and maintained billing procedures to make timely payments.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Collaborated with collections team to recover overdue payments from clients, maintaining cash flow and minimizing write offs.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Patient Inquiry

University of Chicago Medicine
03.2019 - 01.2020
  • Managed 30-45 incoming calls from patients, resolve billing questions, patient's disputes, help patients with outstanding balances, complete Financial Assistance when needed, work hand in hand with other departments to resolve patient issues.
  • Provided exemplary customer service through timely communication, empathetic listening, comprehensive issue resolution.
  • Advanced personal skills through ongoing professional development opportunities-staying current with new technologies, software programs, best practices for inquiry processing.
  • Maintained high level of accuracy in data entry tasks, ensuring precise record-keeping for all inquiries.
  • Collaborated with team members to develop strategies for improving inquiry resolution rates.
  • Maintained strict confidentiality regarding sensitive customer information during inquiry processing procedure.

Education

AA in Medical Front Office Assisting/Business Administration/Medical Biller -

Taylor Business Institute
Chicago, IL
05.2002

Skills

  • Records maintenance
  • Reception and Schedule management
  • CPT and HCPCS coding
  • HIPAA compliance
  • HCPCS Coding Guidelines
  • Medical Billing and collections
  • EPIC
  • Excel
  • Litmos Certified
  • Customer Service
  • Office Management
  • Office Administration
  • Payment posting

Phone

773-767-7232, 312-721-3052

Cover Letter

Dear Hiring Executive, Re: Open Position Please accept this letter and my resume attached as application for the position. It will provide you with information relative to my experience and abilities. I am a highly motivated and organized professional with excellent communication and administrative skills. I offer leadership qualities that will enhance the position you are trying to fill. I am accustomed to working in a high-pressure environment where accuracy and attention to detail are essential. I am responsible for maintaining files and documents; coordinates staff and agency, Data Entry, Process Billing for Business, Reception, Handle complaints and problem solve, and I also train/ orientate staff. This role requires a high degree of professionalism, maturity, loyalty, confidentiality and the ability to communicate effectively at all levels. I am a proactive team member who can also work independently; I always aim to go above and beyond my set duties to ensure the best systems are in place to allow the organization to function as efficiently as possible. More importantly, I have enhanced each company's reputation, keeping existing customers satisfied and transforming first-time buyers into loyal, repeat purchasers. I would appreciate the chance to do the same for your organization. Sincerely, Charissa Burford

painting

I mostly use oil painting and I mostly paint abstract pieces.

Timeline

Billing Specialist

Illinois Bone And Joint Institute
01.2020 - 08.2022

Patient Inquiry

University of Chicago Medicine
03.2019 - 01.2020

Office Manager

Adrienne Burford-Foggs, MD, SC
09.2002 - 03.2024

AA in Medical Front Office Assisting/Business Administration/Medical Biller -

Taylor Business Institute

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Charissa Burford