Charissa Carter
McCaysville,GA
Overview
13
13
years of professional experience
Work History
Outreach Manager
Georgia Mountains Health Services
Blue Ridge, GA
06.2013 - Current
- Managed all social media platforms for the organization including content creation, campaign, and ad management
- Experienced with google ads and analytics
- Developed outreach materials and organizational information including trifolds, flyers, posters, signs, and banners
- Experienced with creating ads for local newspapers, magazines, and billboards
- Managed a Community Health Worker Program
- Developed outreach programs to enhance community health awareness and engagement.
- Collaborated with local organizations to expand service reach and improve resource allocation.
- Coordinated events and workshops to promote health services and educate target populations.
- Monitored program effectiveness through feedback collection and analysis for continuous improvement.
- Implemented data-driven approaches to assess outreach impact on community health outcomes.
- Led strategic planning sessions to identify goals, objectives, and innovative outreach methods.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Promoted organizational values by serving as an ambassador at conferences, meetings, webinars, committees, and other engagements.
- Coordinated partnerships with local organizations to expand service access for underserved populations.
- Implemented targeted communication campaigns to promote health initiatives and programs effectively.
- Analyzed community needs assessments to inform program development and resource allocation.
- Monitored outreach program performance, adjusting strategies based on feedback and outcomes.
- Nurtured long-lasting relationships with key community figures and organizations, ensuring continued support for the organization''s mission and goals.
- Managed social media platforms to amplify outreach efforts and build connections with target audiences.
- Developed educational materials to promote awareness of organizational goals and objectives within the community.
- Optimized the use of resources by effectively managing budgets designated for outreach programs.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Advocated for social and community service programs to increase awareness and funding.
- Expert user of the electronic medical record system, Athena. Experienced in building inside the EMR, data collection, and reporting analytics. Trained staff on how to use the system.
- Managed the call center for the entire organization. Responsibilities included overseeing 4 employees who took calls for 5 locations, scheduled appointments, and routed calls.
- Experienced in staff scheduling for the entire origination consisting of scheduling doctors, front desk staff, and medical support staff to ensure the organization stayed open and available for patients.
- Experienced in quality management and reporting- meeting HEDIS and UDS measures
- Developed office policies and procedures to ensure compliance with regulations.
- Led initiatives to improve workplace environment, boosting employee morale and satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
- Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
Education
Bachelor Of Science - Healthcare Administrator
Western Governors University
Salt Lake City, UTAssociates Health Science - Medical Assisting
North Georgia Technical College
Clarkesville, GA07.2010
Skills
- Community engagement
- Communications strategies
- Staff management
- Brand awareness
- Campaign management
- Event organization
- Outreach initiatives
- Continuous improvement
- Community surveys
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Written and verbal communication
- Relationship building
- Self motivation
- Interviewing skills
- Conflict resolution
- Professionalism
- Interpersonal communication
- Public speaking
- Staff training
- Staff supervision
- Policy implementation
- Cultural sensitivity
- Case management
- Social media management
- Performance metrics
- Program development
- Proficient in software
- Analytical skills
- Contract management
Timeline
Outreach Manager
Georgia Mountains Health Services
06.2013 - Current
Bachelor Of Science - Healthcare Administrator
Western Governors University
Associates Health Science - Medical Assisting
North Georgia Technical College