Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charissa Deshotel

Spring,TX

Summary

Dynamic Bakery Team Lead with over 7 years of customer service experience at HEB Grocery Store alone. Proven ability to enhance productivity and customer satisfaction through strategic planning and strong relationship-building. Highly dependable and detail-oriented, adept at managing inventory and resolving complex issues efficiently. Committed to delivering exceptional customer services.

Overview

9
9
years of professional experience

Work History

Bakery Team Lead

HEB Grocery Store
08.2024 - Current

• Manage weekly product and supply orders to guarantee stock sufficiency and to keep the bakery running smoothly.

• Facilitates team success by offering guidance and sharing expertise with fellow partners.

• Cultivates strong relationships with senior management.

• Ensuring customers needs are met to the best of my ability/resolving complex issues efficiently.


• Setting up product displays and maintaining sales floor to meet expectations/ provide customers with exceptional shopping experience.


•Contributed to company success through strategic suggestions and planning.

Bakery Food Rep

HEB Grocery Store
09.2019 - 08.2024

•Prioritized tasks to enhance productivity.

•Ensured customer satisfaction by offering excellent service and creating a positive shopping environment.

•Managed and processed cake orders.

•Assisted organization in achieving goals.

Cashier/ Food Rep

HEB Grocery Store
10.2016 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Deli Clerk

Brookshire Brothers
09.2016 - 02.2017
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Helped make customers shopping experience meet beyond their expectations with helpful suggestions, friendly conversation, and fast service.

Education

Silsbee High School
Silsbee, TX
06.2016

Skills

  • -Fast learner & highly dependable
  • - Accepts feedback & applies it to better job performance
  • - Attentive to details/ thorough
  • - 8 years of customer service experience
  • - Microsoft Office Profiency

Timeline

Bakery Team Lead

HEB Grocery Store
08.2024 - Current

Bakery Food Rep

HEB Grocery Store
09.2019 - 08.2024

Cashier/ Food Rep

HEB Grocery Store
10.2016 - 09.2019

Deli Clerk

Brookshire Brothers
09.2016 - 02.2017

Silsbee High School