Summary
Overview
Work History
Education
Skills
Timeline
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Charissa Gleave

Bothell,WA

Summary

Accomplished Store Manager with a proven track record at Party City and Ross Dress for Less, excelling in customer relations and store operations. Skilled in training and mentoring, I significantly enhanced customer satisfaction and minimized shrinkage. Expert in problem-solving and multitasking, I drive performance to new heights with a focus on achieving outstanding results.

Knowledgeable retail Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

17
17
years of professional experience

Work History

Store Manager

Party City
05.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Store Manager

Party City
08.2016 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.

Store Manager

Ross Dress for Less
02.2008 - 07.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

High School Diploma -

Everett High Scool
Everett, WA
01-2002

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store merchandising
  • Goals and performance

Timeline

Store Manager

Party City
05.2024 - Current

Store Manager

Party City
08.2016 - 05.2024

Store Manager

Ross Dress for Less
02.2008 - 07.2016

High School Diploma -

Everett High Scool

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Charissa Gleave