Charissa Gose
Las Vegas,NV
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
Work History
Barista
Urth Caffé
Las Vegas, NV
03.2022 - Current
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Supported highest standards of conduct and service to support company reputation.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Host
Bonefish Grill Restaurants
Las Vegas, NV
11.2021 - 08.2022
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted servers in seating guests by escorting them to their tables.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Built positive relationships with other front-of-house and kitchen staff.
Manager
Classic Rock Coffee
Las Vegas, NV
09.2019 - 11.2021
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06-2017
Skills
- Cleanliness
- Opening and closing duties
- Menu Memorization
- Cash Handling
- Food Running
- Table Bussing
- Up-selling
- Product Upselling
- Order Taking
- Friendly and outgoing
- Excellent math skills
- Safe Food Handling Practices
Timeline
Barista
Urth Caffé
03.2022 - Current
Host
Bonefish Grill Restaurants
11.2021 - 08.2022
Manager
Classic Rock Coffee
09.2019 - 11.2021
High School Diploma -
Las Vegas High School
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