Charissa Johnson
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Hostess
Skyport Hospitality
05.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Server
Rodizio Grill
05.2020 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Timberline Steaks And Grill
07.2018 - 04.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Associate of Arts -
Colby Community College
Colby, KS05.2018
Associate of Science - Business
Colby Community College
Colby, KS05.2018
Skills
- Table Bussing
- Dining Room Monitoring
- Guest Flow
- Warm and Friendly
- Dining Customer Service
Timeline
Hostess
Skyport Hospitality
05.2022 - Current
Server
Rodizio Grill
05.2020 - 04.2022
Server
Timberline Steaks And Grill
07.2018 - 04.2020
Associate of Arts -
Colby Community College
Associate of Science - Business
Colby Community College
Similar Profiles
Patrick RoachPatrick Roach
Manager at Skyport HospitalityManager at Skyport Hospitality
Adrien BrownAdrien Brown
Line Cook at Skyport HospitalityLine Cook at Skyport Hospitality
Mohrael TawfekMohrael Tawfek
Customer Service Representative at Skyport HospitalityCustomer Service Representative at Skyport Hospitality
Theresa TidianeTheresa Tidiane
Sous Chef at Skyport HospitalitySous Chef at Skyport Hospitality
AIRA LEI LEI FABILLARAIRA LEI LEI FABILLAR
Hostess at Black Tap Marina Bay SandsHostess at Black Tap Marina Bay Sands