With over 10 years of experience in the hospitality industry, my expertise lies in developing and refining policies and procedures that cater to the needs of both guests and staff members. I have a proven track record of analyzing, restructuring, and revitalizing hotels to drive increased profits and elevate the overall quality. Recognizing the individual strengths of my team members, I strive to maximize their potential and foster a collaborative work environment. Motivated by core values of care, excellence, and service, I aim to make a positive impact within and beyond the hospitality industry.
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American Hotel & Lodging Educational Institute Certifications - 2024
Supervisory Skill Building Certification - Leadership -Handling Problems & Conflicts -YOU are a Supervisor - Time Management - Staffing & Scheduling - Motivation & Teamwork - Improving Employee Performance - Effective Communication - Conducting Orientation & Training
ServSafe- Manager Certification - 2020
RISE GM Apprentice Program - 2023-2024
RHG General Manager Training - 2021
Faith Alliance Against Slavery & Trafficking: Training of Trainers Certified - 2005
Amplify Leadership Training - 2024
Aspire Leadership Training -2023