Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Charissa Kaschel Yachcik

Traverse City,MI

Summary

With over 10 years of experience in the hospitality industry, my expertise lies in developing and refining policies and procedures that cater to the needs of both guests and staff members. I have a proven track record of analyzing, restructuring, and revitalizing hotels to drive increased profits and elevate the overall quality. Recognizing the individual strengths of my team members, I strive to maximize their potential and foster a collaborative work environment. Motivated by core values of care, excellence, and service, I aim to make a positive impact within and beyond the hospitality industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Acting General Manager - DoubleTree by Hilton

Aimbridge Hospitality
06.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant General Manager - DoubleTree by Hilton

Aimbridge Hospitality
03.2023 - 06.2024
  • Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members
  • Follow up on all empowerment successes and opportunities with the appropriate Department Head
  • Assist the General Manager with the creation of financial reports as required by the Corporate Office
  • Meet all Corporate imposed deadlines as well as those imposed by the General Manager
  • Handled cash accurately and prepared deposits.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Managed budget implementations, employee evaluations, and contract details.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Motivated, trained, and disciplined employees to maximize performance.

Director of Operations

Country Inn & Suites By Radisson
03.2020 - 09.2022
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitored budget and utilized operational resources.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.

Bed & Breakfast Manager

Chateau Chantal
04.2019 - 04.2021
  • Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
  • Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
  • Coordinated special events such as weddings or corporate functions held during the breakfast shift, ensuring an exceptional experience for all attendees.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
  • Developed and implemented innovative breakfast menu items, driving repeat business and positive reviews.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.

Director of Housekeeping & Breakfast

Country Inn & Suites
04.2021 - 12.2021
  • Company Overview: Traverse City
  • Manage day to day schedule for housekeeping staff
  • Responsible for operational aspect of all back of the house operations
  • Write weekly schedules
  • Ordering products and supplies for entire facility
  • Hiring and employee recruiting
  • Training for all back of the house employees
  • Understanding of J1 & H2B employee contracts and limitations
  • Inspection of guest rooms to maintain standard of cleanliness
  • Collaboration with front desk for precise check-in and check-out so that rooms could be cleaned in a timely manner
  • Preparation of monthly menu in accordance with brand standards
  • Maintain facility in accordance with brand standards for yearly inspection
  • Traverse City

Assistant General Manager

Aimbridge Hospitality
04.2023 - 10.2023
  • Responsible for organizing, directing, supervising and assisting in the preparation and service of all food and beverage based on standardized recipes for the Restaurant Room Service Market Employee Cafeteria and Banquets while maintaining the highest standards to produce an appealing and appetizing product
  • Responsible for ensuring the cleanliness, sanitation and safety in the kitchens, service stations, FOH, BOH work, and storage areas while minimizing waste and maximizing cost/production ratio
  • Plans meals and service while directing and guiding the Chef with various assignments i.e
  • Pricing banquets etc
  • Responsible for providing oversight of the kitchen staff outlets banquet food display merchandising and operations of the kitchen service beverage and banquet departments as required
  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments
  • Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty
  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments
  • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel
  • Assist the General Manager as needed in revenue generation programs
  • Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
  • Follow up on all empowerment successes and opportunities with the appropriate Department Head
  • Assist the General Manager with the creation of financial reports as required by the Corporate Office
  • Meet all Corporate imposed deadlines as well as those imposed by the General Manager

Education

Certification - Management in Hospitality & Tourism

Florida Atlantic University
01.2020

Certification - Crisis Counseling

His Mansion Ministries Discipleship Training Institute
Hillsborough, NH
06.2003

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Training and development background
  • Customer Service
  • Decision-Making
  • Human Resources
  • Performance Evaluation and Monitoring
  • Vendor Relationship Management
  • Strategic Planning
  • Organizational Structuring

Accomplishments

  • Supervised team of 100+ staff members.
  • Michigan Bed & Breakfast Association Board of Directors 2020-2021

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References

  • Gretchen Palmer, Traverse City, Michigan, (231)709-0329
  • Jennifer Harcourt, Aimbridge Hospitality (231)715-6543

Certification

American Hotel & Lodging Educational Institute Certifications - 2024

Supervisory Skill Building Certification - Leadership -Handling Problems & Conflicts -YOU are a Supervisor - Time Management - Staffing & Scheduling - Motivation & Teamwork - Improving Employee Performance - Effective Communication - Conducting Orientation & Training

ServSafe- Manager Certification - 2020

RISE GM Apprentice Program - 2023-2024

RHG General Manager Training - 2021

Faith Alliance Against Slavery & Trafficking: Training of Trainers Certified - 2005

Amplify Leadership Training - 2024

Aspire Leadership Training -2023

Timeline

Acting General Manager - DoubleTree by Hilton

Aimbridge Hospitality
06.2024 - Current

Assistant General Manager

Aimbridge Hospitality
04.2023 - 10.2023

Assistant General Manager - DoubleTree by Hilton

Aimbridge Hospitality
03.2023 - 06.2024

Director of Housekeeping & Breakfast

Country Inn & Suites
04.2021 - 12.2021

Director of Operations

Country Inn & Suites By Radisson
03.2020 - 09.2022

Bed & Breakfast Manager

Chateau Chantal
04.2019 - 04.2021

Certification - Management in Hospitality & Tourism

Florida Atlantic University

Certification - Crisis Counseling

His Mansion Ministries Discipleship Training Institute
Charissa Kaschel Yachcik