Charissa Leese
Orange Park
Summary
Driven and dynamic professional with a proven track record in fast-paced environments, notably at Buckle. Excels in multitasking and customer service, enhancing customer satisfaction and operational efficiency. Demonstrated ability to lead and communicate effectively, achieving significant improvements in team performance and sales outcomes. Skilled in problem-solving and maintaining high safety standards, contributing to a positive and productive work culture.
Overview
2025
2025
years of professional experience
Work History
Food Service Worker
The Loop Pizza Grill
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
Assistant Manager
Pacsun
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Floor Lead
Buckle
07.2021 - 05.2023
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Supervised tasks, personnel and clients for Type company with high sales numbers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Overcame objections and closed sales while following company policies and legal requirements.
- Set sales goals and tracked progress using Software.
- Assisted customers with Product or Service selection through carefully curated questions.
- Identified, qualified and closed business opportunities for Product or Service.
- Recruited, hired and trained team of Number salespeople.
- Supported budget planning activities by analyzing previous year''s expenses while identifying cost-saving opportunities aligned with company objectives.
- Resolved customer issues professionally and efficiently, fostering a positive shopping experience for all customers.
- Participated in regional training sessions to stay current on industry trends and best practices for effective sales leadership.
- Enhanced customer satisfaction through attentive service and comprehensive product knowledge.
- Implemented effective promotional strategies, resulting in increased store traffic and higher revenue.
- Conducted regular employee evaluations, providing constructive feedback to support professional development.
- Streamlined inventory management processes, minimizing stock discrepancies and ensuring accurate record keeping.
- Provided one-on-one coaching for new hires, improving overall staff performance and reducing training time.
- Increased sales by developing and maintaining strong relationships with key clients.
- Utilized data-driven insights from customer feedback surveys to implement improvements in the sales process, resulting in enhanced overall customer satisfaction.
- Optimized store layout to maximize product visibility and enhance the overall shopping experience for customers.
- Maintained consistent communication with upper management regarding sales performance metrics and areas of improvement within the department.
- Managed sales floor operations to ensure smooth workflow and timely task completion.
- Developed long-term customer relationships through personalized service, leading to repeat business and increased referrals.
- Ensured high standards of visual merchandising across the sales floor, promoting an appealing environment for customers.
- Assisted in the recruitment process by interviewing candidates and making informed hiring decisions based on company needs.
- Led sales team meetings to discuss goals, review progress, and develop strategies for continued growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Education
High School Diploma -
Ridgeview Highschool
Orange Park, FL05.2021
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Attention to detail
Timeline
Assistant Manager
Pacsun
05.2024 - Current
Sales Floor Lead
Buckle
07.2021 - 05.2023
Food Service Worker
The Loop Pizza Grill
High School Diploma -
Ridgeview Highschool
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