Charissa Martinez

Responsibilities:
1. Supervised and managed a portfolio of multi-family properties and ensure that each property is maximizing its efforts to maintain and improve its KPI goals.
2. Financial Management/Maximizing NOI:
 Oversaw a development and management of comprehensive operating budgets for each property, focusing on maximizing Net Operating Income (NOI) through added income and cost
saving opportunities.
3. Human Resources and Team Leadership:
 Recruited, trained, and mentored Property Managers and other staff members, fostering a culture of excellence, kindness, hard work, and continuous improvement.
4. Customer Service:
 Served as the next point of contact for unsatisfied residents who may have already spoken with a property manager and/or Regional Manager.
5. Legal Compliance:
 Ensured that all properties adhered to Fair Housing Laws and other applicable legal regulations, taking proactive steps to mitigate risk.

Oversaw the operating finances, budgets HR, marketing, leasing, customer
service, physical facilities, and overall well-being of each property. Searched for ways to increase the Net Operating Income and value of each property and work to implement any changes that would do so. Represented Mountain States as the “next line up” from the Property Manager, but not necessarily the final authority for every matter. Used discretion with each decision, while maintaining consistent communication with the corporate office.

Responsible for operations and leasing of Seasons
at Murray Crossing. (293 units) Oversaw maintenance, cleaning, and leasing staff of 5-7 people. Coordinated marketing and promotions and communication with prospective tenants and future tenants. Created Operational Budget for each Fiscal Year and ensured bills are paid in a timely manner. Collected rent and made bank deposits in a timely manner. Checked delinquent accounts and Served 3 day pay or vacate notices and other notices as needed through the normal course of operations.

Provided administrative support to executives including scheduling appointments, managing calendars, and handling correspondence.
Oversee day-to-day office operations, ensuring that administrative processes run smoothly and efficiently.