Charissa Petersen
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented. Possesses an exceptional background in quality assurance, paired with effective communication and interpersonal skills that allow for the keen ability to build rapports easily with clients and coworkers. Recognized as a skilled problem solver that targets inefficiencies and develops and implements necessary changes through technology and strategic leadership in order to meet goals. Demonstrated ability to remain goal-oriented in fast-paced and dynamic environments, calmly efficient, and able to handle multiple responsibilities simultaneously. Effectively leverage systems to ensure organizational efficiency. Recognized for exemplary customer service and team collaboration. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Finance and Operations Coordinator
Make-A-Wish America
12.2019 - Current
- Created documentation outlining operating instructions for staff members.
- Developed relationships and partnerships with business leaders.
- Organized meetings, conferences, and other events related to operations.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Developed strategies for streamlining workflow processes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Developed action plans based on analysis findings and implemented solutions.
- Ensured compliance with organizational policies, regulations, and standards.
- Provided technical support for internal software applications.
- Trained, mentored and motivated employees to maximize team productivity.
- Assisted with the organization and execution of operational processes.
- Resolved invoice disputes with vendors in a professional manner.
- Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
Administrative Specialist/Project Coordinator
Halliburton Energy Services
Fort Lupton, CO
01.2018 - 11.2019
- Operated as a Project Coordinator, serving on special projects, collaborating with additional administrative team members as well as human resource and finance department representatives to meet goals
- Provided comprehensive administrative support including, document management, spreadsheet creation, and document imaging
- Answered inquiries and review incoming correspondence to determine response actions required
- Managed the office calendar, schedule meetings, upcoming appointments, and travel
- Conducted reviews on adequacy documents, targeting deficiencies and resolving issues
- Utilized an online system to submit purchase orders for vendors, projects, and approve monetary changes.
- Proactively adopted the role of primary liaison between departments, improving communication and overall efficiency.
- Created and implemented a new and updated Real Estate process that was adopted throughout Halliburton facilities.
- Developed and executed a new departmental procedures manual, and provided assistance with training needs.
Administrative Associate
Halliburton Energy Services
01.2016 - 01.2018
- Managed a full range of daily administrative activities including greeting visitors, composing correspondence, creating files, and assigning tracking numbers
- Maintained detailed processes to ensure accuracy and efficiency
- Created electronic filing systems and maintained all files, both paper and electronic
- Received and screened a high volume of both internal and external communications
- Utilized Excel to create spreadsheets to develop reports and SAP to provide reports to company leaders
- Created and fostered positive relationships with company vendors
- Organized and documented all vehicle fuel and mileage calculations into the Halliburton systems.
- Key Accomplishments:
- Implemented updated databases and spreadsheets that improved and ensured accuracy in equipment management and reporting.
- Served as the main point of contact between departments, clients, and vendors, improving communication and department efficiency.
Senior Dispatcher
Via Mobility Services
Boulder, CO
01.2014 - 01.2017
- Collaborated with upper management to establish new changes within operations to improve customer satisfaction
- Conducted cross training seminars for two staff members
- Reviewed daily driver activities and managed their routes
- Performed daily verification processes of routes from the previous day
- Confirmed accurate mileage, executing weekly and monthly reports to target any inaccuracies.
- Quickly identified operational and regulatory risks and escalated issues as needed.
- Proactively organized and re-vamped the verification process to ensure better accuracy and efficiency.
Education
BS Digital Audiences - Marketing And Mass Communications
Arizona State University
Tempe, AZ12-2024
Skills
- Relationship Development
- Administrative Management Abilities
- Logistics Coordination
- Process Implementation
- Operations Management
- Database Management
- Project Management
- Problem Resolution
- Organization
- Communication
- Scheduling Coordination
Certification
- Lean Six Sigma Yellow Belt
References
References available upon request.
Timeline
Senior Finance and Operations Coordinator
Make-A-Wish America
12.2019 - Current
Administrative Specialist/Project Coordinator
Halliburton Energy Services
01.2018 - 11.2019
Administrative Associate
Halliburton Energy Services
01.2016 - 01.2018
Senior Dispatcher
Via Mobility Services
01.2014 - 01.2017
BS Digital Audiences - Marketing And Mass Communications
Arizona State University
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