Charissa Phillips
Palm Beach Gardens
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through effective guest relations management and cash handling. Recognized for improving service efficiency and maintaining cleanliness standards, ensuring a welcoming environment for all patrons.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Q
04.2024 - 08.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed multiple tables simultaneously, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Painter's Helper
South Florida Custom Boatworks
10.2021 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Inspected completed work for quality assurance, identifying and correcting imperfections as needed.
- Maintained inventory of paint supplies and tools, ensuring availability for ongoing projects.
- Improved boat painting quality by implementing precision techniques and attention to detail.
- Maintained a clean, safe working environment by adhering to safety protocols and properly disposing of hazardous materials.
- Reduced waste by accurately measuring and mixing paint quantities for each project.
Sales Associate
Groundswell Surf Shop
06.2023 - 01.2024
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management by tracking stock levels and organizing product displays.
- Collaborated with team members to execute visual merchandising strategies effectively.
- Processed transactions accurately using point-of-sale systems to ensure seamless checkout experiences.
- Trained new employees on sales techniques and company policies to promote a productive environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server
Cypress Diner
08.2020 - 12.2020
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multi-tasking in fast-paced environment, efficiently handling orders and requests with accuracy.
- Trained new staff on operational procedures and service standards, fostering a collaborative team atmosphere.
- Implemented process improvements for order accuracy, reducing wait times and enhancing service speed.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Resolved customer complaints effectively, maintaining a positive dining experience and encouraging repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Wine Tasting Attendant
Coopers Hawk
03.2018 - 04.2019
- Provided exceptional customer service, ensuring satisfaction and addressing inquiries effectively.
- Maintained cleanliness and organization of work areas, adhering to safety regulations and hygiene standards.
- Assisted in inventory management, tracking supplies and ensuring timely restocking of items.
- Collaborated with team members to enhance workflow efficiency and improve overall operational processes.
- Trained new staff on procedures, fostering a collaborative environment and promoting adherence to protocols.
- Implemented process improvements, resulting in reduced downtime and enhanced service delivery efficiency.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Education
Associate of Arts - Interior Design
Palm Beach State College
Palm Beach Gardens, FL05-2026
Associate of Arts - Interior Design
Indian River State College
Ft. Pierce05-2025
High School Diploma -
Citrus High School
Inverness, FL06-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Menu memorization
- Sales techniques
- Supply restocking
- Suggestive selling
- Guest relations management
- Inventory management
Certification
Food Handler Certified
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Server/Bartender
The Q
04.2024 - 08.2025
Sales Associate
Groundswell Surf Shop
06.2023 - 01.2024
Painter's Helper
South Florida Custom Boatworks
10.2021 - 08.2025
Server
Cypress Diner
08.2020 - 12.2020
Wine Tasting Attendant
Coopers Hawk
03.2018 - 04.2019
Associate of Arts - Interior Design
Palm Beach State College
Associate of Arts - Interior Design
Indian River State College
High School Diploma -
Citrus High School
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