CHARISSA ROSS
Pembroke
Summary
As for my experiences in a variety of healthcare settings, I can complete the job duties and responsibilities of a social worker. Furthermore, I have completed a 400-hour internship at a local nursing home while earning my Bachelor's in Social Work, and a 500-hour internship with a local hospice agency. I am honored to say that I am strictly here to help provide care and support to my patients and clients. I have experience with the elderly, adults, adolescents, and pediatrics. I am detail-oriented, organized, and a planner. I have great skills to provide in many areas, such as problem-solving, critical thinking, interpreting client intake to perform data entry, and communicating. I build rapport with professional boundaries and leverage my abilities to grow and meet all company needs to reach efficiency. Success is the best goal.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
LewisGale Physicians
Blacksburg
06.2022 - Current
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
Master of Social Work Intern
Medi Home Health And Hospice
Pulaski
02.2025 - 08.2025
- Participated in multidisciplinary team meetings to discuss complex cases.
- Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.
- Developed and led workshops on life skills, coping strategies, and community resources.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Conducted home visits to assess family dynamics and provide resources as needed.
- Collaborated with community agencies to offer clients additional support.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Adhered to professional standards and ethical practices in all client interactions.
- Fostered positive relationships with clients, families, and community partners.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Performed psychosocial assessments and documented casework.
- Evaluated and addressed individual client needs and concerns.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Documented client social history, treatment and related information.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Social Work Intern
Heritage Hall
Blacksburg
08.2024 - 01.2025
- Participated in multidisciplinary team meetings to discuss complex cases.
- Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Collaborated with community agencies to offer clients additional support.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assessed client needs and developed treatment plans accordingly.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
Certified Nursing Assistant
LewisGale Hospital Montgomery
Blacksburg
08.2020 - 09.2022
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Helped maintain a positive environment by providing encouragement and support to residents.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Encouraged patient participation in activities designed for their physical and mental health improvement.
Certified Nursing Assistant
Heritage Hall
Blacksburg
09.2018 - 09.2020
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Provided quality care to elderly patients in a long-term care facility setting.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
- Helped maintain a positive environment by providing encouragement and support to residents.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Measured and recorded food and liquid intake and urinary and fecal output.
- Established special connections with patients through empathy and relationship-building techniques.
Education
MASTER OF SCIENCE (M.S.) - SOCIAL WORK
Walden University
Minneapolis, MN08.2025
BACHELOR OF SCIENCE (B.S.) - SOCIAL WORK
Walden University
Minneapolis, MN01.2024
High School Diploma -
Giles High School
Pearisburg, VA06-2020
Skills
- Adaptability and Flexibility
- Electronic Health Records
- Medical Coding
- Insurance Claims
- Time management abilities
- Maintaining confidentiality
- Patient support
- Professional Bedside Manner
- Customer Service
- Updating Medical Records
- Professionalism
- Patient Registration
- Patient advocacy
- Effective communication
- Team collaboration
- Problem-solving
- Case Management
- Ability to Empathize
- Continuing education and training
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support
- Microsoft Word, PowerPoint, Excel
References
References available upon request
Timeline
Master of Social Work Intern
Medi Home Health And Hospice
02.2025 - 08.2025
Social Work Intern
Heritage Hall
08.2024 - 01.2025
Medical Assistant
LewisGale Physicians
06.2022 - Current
Certified Nursing Assistant
LewisGale Hospital Montgomery
08.2020 - 09.2022
Certified Nursing Assistant
Heritage Hall
09.2018 - 09.2020
MASTER OF SCIENCE (M.S.) - SOCIAL WORK
Walden University
BACHELOR OF SCIENCE (B.S.) - SOCIAL WORK
Walden University
High School Diploma -
Giles High School
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