Charissa Simmons

Hours per week: 40

Work Life Benefits

Salary: $111,000 Grade: GS 12/04 Series: 201

• Researching, analyzing, and administering healthcare plans from medical benefits to disability and family leave.
• Educate leadership of FMLA and other leave options such as Advance Leave, Donated Leave Program and LWOP over 30 days.
• Determine eligibility and availability of leave time, especially regarding disability, FMLA absences, and employee life status changes.
• Respond to leave questions and issues from employees or Supervisors.
• Lead in the development of trainings in relation to all benefits.
• Advise Supervisor and other management on assignments, promotions, and schedule changes.
• Responsible for training and mentoring new and existing Specialists and Assistants with current methods, guiding and assisting on complex issues and situations.
• Assign workload through various applications used daily such as yourHR and powerapps to assist with the distribution and balancing of workload amongst team members; adjusting as needed.
• Prepare and maintain various reports needed to maintain statuses of military leave, LWOP, and FMLA
• Train and coach new employees within section on leave programs, such as FMLA, LWOP, VLTP and Advance Leave.
• Ensuring the knowledge of benefits such as TSP, FEHB, dental and vision.
• Established clear performance expectations for team members regarding their role in managing resources efficiently.
• Managed benefits administration for VISN wide staff, ensuring timely processing and accurate recordkeeping.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
• Enhance employee satisfaction by implementing streamlined HR policies and procedures to create an employee engagement and productivity.
• Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
• Coordinate employee training programs to boost skills development and improve overall performance.
• Promote culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
• Created and delivered HR training sessions to staff, managers and executives within current facilities.
• Oversaw compliance efforts related to employment laws and regulations, minimizing legal risks for the agency.
• Managed benefits administration tasks, ensuring accurate and timely processing of enrollments and claims.

Hours per week: 40

Recruitment and Placement

Salary: $51,546.00 Grade: GS 12/01 Series: 0201

• Performs work in support of recruitment and placement functions
• Conducts technical projects such as minimum qualification determinations and the preparation of new vacancy announcements by obtaining the duties statements from the position description and the minimum years of general/specialized experience required to qualify for the position with the use of qualification standards
• Conducts routine recruitment and placement services for assigned areas
• Ability to use the USA Staffing on-line system to perform technical projects such as creating job announcements, qualifications, issuing/auditing certificates, pre-employment and on-boarding processes
• Reviews candidates for status eligibility and prepares the issuance of certificates of applicants using USA Staffing
• Processes requests for assigned areas that each require knowledge of different forms; different authorities; different action codes; different regulatory authorities, or additional pay systems; and different employee categories (e.g., General Schedule, Federal Wage System, Title 38, Hybrid Title 38, retirees, military dependents, or similar categories)
• Analyzes and identify experience, training, education, and other background information to develop crediting plans for using standard recruitment policies and procedures
• Reviews minimum qualifications for applicants using qualification standards set under Title 5 and Title 38
• Follows established procedures and coordinate with all responsible personnel to ensure pre-employment requirements are met in a timely manner
• Creates recruitment related correspondences for applicants, employees, and managers
• Extensive knowledge of special hiring authorities to provide information to applicants
• Provides administrative support by responding to questions, complaints, problems, or situations and providing explanations of HR policy in one or more HR specialty areas
• Ability to navigate the Office of Personnel Management's processing guides to accurately process personnel actions and determine the appropriate information in request for personnel actions forms
• Maintain relationships with other services to facilitate communication between the services, and coordinates with organizational contacts to secure necessary information and resolve any discrepancies
• Create/process personnel actions using Web HR/HR Smart such as accessions, reassignments, promotions, and pay setting
• Corroborates with other HR staff with technical projects
• Providing a full range of benefits services for employees, covering disability; death; health insurance; life insurance; Social Security; and the Thrift Savings Plan
• Conducting in-processing of new hires during New Employee Orientation
• Knowledge of fundamental HR regulations, principles, policies, methods and practices
• Skillful in applying standardized analytical, fact-finding and evaluative methods and techniques
• Skill in the use of a personal computer and other office automation equipment and various software programs to create, copy, edit, store, retrieve, and print a variety of documents; produce correspondence, memorandums, directives, forms, and reports, and create or maintain spreadsheets or databases
• Facilitate Best Career presentation for New Employee Orientation.

Hours per week: 40

Salary: $44,122.00 Grade: GS 07/03 Series: 0203

• Prepare vacancy announcements for multiple services using USA Staffing
• Review applications and resumes to determine qualifications and eligibility
• Rate and rank applicants to determine best qualified and refer to hiring officials
• Use HR Smart to code multiple actions such as accessions, transfers, reassignments, etc
• Provide world class customer service to customers, both internal and external
• Primary facilitator for New Employee Orientation
• Provides administrative support by responding to questions, complaints, problems, or situations and providing explanations of HR policy in one or more HR specialty areas
• Serves as a technical advisor to Registered Nurses, Licensed Practical Nurses, and Nursing Assistants
• Technical advisor at merit promotion panels when necessary
• Provide benefit program lectures (TSP, life insurance, health insurance).

Examiner, Fiscal Hours per week: 40

Salary: $43,397.00 Grade: GS 07/03 Series: 0998

Supervisor, Christy Marlow Contact: 260-348-1032

• Expert in providing guidance on the Non-VA Care programs; Non-VA hospitalization, Unauthorized Claims, Millennium Bill Claims and the appeal process, ensuring 100% compliance
• Provided technical assistance to eligible veterans regarding entitlements, beneficiaries, private, state, and federal health care institutions; ensured proper authorization was obtained prior to treatment
• Primary contact for VA/Non-VA administrative and professional staff regarding eligibility determination for Non-VA hospitalization and related services to ensure compliance of regulations and justification of claims and other requests for payment of services
• Determined eligibility for benefits, verified changes in laws, regulations and directives; ensuring health care benefits entitlement laws up to date
• Excellent ability to liaison with other departments ensuring critical/sensitive issues were addressed and promptly resolved
• Reviewed, analyzed, and audited the performance of administrative/personnel programs ensuring compliance with DOD directives and regulations.

Fiscal Hours per week: 40

Salary: $38,426 Grade: GS 06/03 Series: 054416

Supervisor: Christy Marlow Contact: 260-348-1032

• Provides technical payroll support for a full range of payroll duties associated with determining, processing and managing 2,100 federal government civilian employees pay, by using pay and leave laws, rules, regulations and agency policies, regarding entitlements to overtime, differential, hazardous duty, holiday, special rates, premium payment, pay setting and recruitment, relocation, and retention incentive programs
• Counsels over 2000 employees on benefits while in a non-pay status and processes necessary actions depending on reason and length of non-pay status including military and workers' compensation
• Process over 50 Federal Enrollment Heath Benefits (FEHB) monthly and resolve all discrepancies with FEHB carriers
• Provide expert advice regarding payroll and Human Resource programs to 50 mangers and timekeepers on pay setting and recruitment bonus, relocation, and retention incentive programs
• Maintains assigned time and leave accounts and is certifying official for assigned time and leave groups using the Electronic Time and Attendance program
• Advised HR and managers on flexibilities and restrictions outlined in pay rules and regulations
• Reviews and audit documentation for recruitment bonuses, recruitment incentives, relocation incentives, and relocation allowances
• Review, audit, and clarify documentation requirements for settling pay issues such as grade retention, pay retention, severance pay, back pay and claims settlements
• Provide guidance to managers and employees on policy change that affect pay process
• Provide human resource information and explain civilian human resource policies and procedures to mangers, employees and customers
• Researches HRsmart, DCPS, and VISTA information systems problems to correct inaccurate information in employee's personnel file and pay records
• Skilled at using the Guide to Processing Personnel Actions to produce quality personal actions and utilizing HR Smart to accurately process personnel actions
• Efficient at applying basic Federal principals, provisions, laws and regulations to determine Veteran preference, hiring and legal authority, remarks, follow-up codes and nature of action to personnel actions
• Use Defense Civilian Pay System (DCPS) generated reports and VISTA Database system to identify and correct errors in time and attendance; ensuring that all employees are paid correctly and on time
• Researches and resolve complex pay and leave issues which sometimes involves transfer between pay systems that differs in pay, leave, and benefits entitlements; coordinates with Human Resource Office (HRO) and or Defense Financial Accounting Service (DFAS) to correct discrepancies in employees master pay and leave records that arise from coding errors
• Manages leave programs to include, donated and advanced sick, military and court leave programs; ensures all participants in the programs are aware of the various leave programs policies
• Aid employees on Office of Worker's Compensation Program (OWCP), leave programs, awards programs, benefits services, disability coverages; death; health insurance; social security; and Thrift Savings Plan
• Apply applicable laws, policies and agency precedent regarding HR practices pertaining to Title 5, Title 38, Hybrid title 38 procedures and employee relations
• Provide a full range of benefits services for employees, covering disability; death; health insurance; life insurance; Social Security; and the Thrift Savings Plans (roth, traditional, catch-up)
• Provide guidance and processed Family and Medical Leave Act (FMLA), advanced leave, voluntary leave transfer program (VLTP), disabled veterans leave (DVL), and authorized absence (AA) to employees and services
• Conducting in-processing of new hires
• Provides advice to managers on classification, title and grade levels, and resolutions in accordance with Office of Personnel Management's Federal Classification Handbook, Functional Guides, and Standards.

Hours per week: 40

Salary: $37,983 Grade: GS 06/03 Series: 054416

Supervisor: Cindy Rice Contact: 540-982-2463

• Efficiently maintained 2,100 personnel files, payroll records, and leave records for auditing purposes
• Reviewed, analyzed, validated, and performed error resolution for time and attendance, leave, benefits, and pay entitlements for 17,417 employees under various pay systems on a weekly basis
• Performs duties related to benefits administration, recruitment, payroll, and personnel action processing and records maintenance
• Assisted Salisbury VA Retirement Center in reviewing retirement and separation records
• Coded data into integrated personnel and financial automated systems to update employee pay and leave records
• Determines the completeness, accuracy, and internal consistency of pay actions and ensures wages are paid in accordance with OPM-issued compensation guidelines and appropriate pay scales
• Maintains assigned time and leave accounts and is certifying official for assigned time and leave groups using the Electronic Time and Attendance program
• Instrumental in providing to the supervisor on employee performance, training needs and disciplinary problems
• Prepares special reports, financial statements, list of balances and adjustments
• Use Defense Civilian Pay System (DCPS) generated reports and VISTA Database system to identify and correct errors in time and attendance; ensuring that all employees are paid correctly and on time
• Researches and resolve complex pay and leave issues which sometimes involves transfer between pay systems that differs in pay, leave, and benefits entitlements; coordinates with Human Resource Office (HRO) and or Defense Financial Accounting Service (DFAS) to correct discrepancies in employees master pay and leave records that arise from coding errors
• Audits time and attendance records to resolve employees pay, leave and other entitlement inquiries and discrepancies; use REMEDY to submit complex pay issues that requires DFAS intervention and processing
• Manages leave programs to include, donated and advanced sick, military and court leave programs; ensures all participants in the programs are aware of the various leave programs policies
• Conducts initial and recurring training for timekeepers and certifiers; provides clear and accurate instruction, information and interpretation of existing and revised regulations
• Applying an extensive body of human resource employment rules and procedures to limited technical projects.

Hours per week: 40

Salary: $33,738 Grade: GS 05/02 Series: 09998

Supervisor: Mona Jornette Contact: 540-982-2463

• Expert in providing guidance on the Non-VA Care programs; Oncology, Non-VA hospitalization, Unauthorized Claims, Millennium Bill Claims and the appeal process, ensuring 100% compliance
• Provided technical assistance to eligible veterans regarding entitlements, beneficiaries, private, state, and federal health care institutions; ensured proper authorization was obtained prior to treatment
• Primary contact for VA/Non-VA administrative and professional staff regarding eligibility determination for Non-VA hospitalization and related services to ensure compliance of regulations and justification of claims and other requests for payment of services
• Determined eligibility for benefits, verified changes in laws, regulations and directives; ensuring health care benefits entitlement laws up to date
• Prepared 3,240 authorization letters monthly; providing instructions to the private hospital and physician regarding payment for services
• Encouraged teamwork and staff input, while keeping upper management abreast of administrative and personnel policy changes
• Excellent ability to liaison with other departments ensuring critical/sensitive issues were addressed and promptly resolved
• Reviewed, analyzed, and audited the performance of administrative/personnel programs ensuring compliance with DOD directives and regulations.

Hours per week: 40

Salary: $33,378 Grade: GS 05/02 Series: 054416

Supervisor: Tim Spaulding Contact

16, 696 Hours per week: 40

• Performed advanced administrative duties essential for the operation of the Food Service Department; assisting 15 supervisors and 30 inmates per shift
• Organized various office operational procedures; ensured sufficient work flow and integration of interdepartmental workflow and sequence
• Advanced clerical and administrative assistant in transcribing and dictation; composing general correspondence based on knowledge of management views and/or verbal instructions for management approval
• Safeguarded and properly routed all incoming and outgoing official mail to include registered, certified and return receipt
• Processed and screened all incoming correspondence, materials, and directives; identified action items and referred to appropriate department; or handled within scope of assignment; informed management of action taken and resolution
• Tracked and maintained $25,000 of weekly expenditures to ensure adequate stock levels were maintained to support the organization mission.

• 24, 960 Hours per week: 40
• Gained extensive working knowledge in preparing of personal and corporate income tax returns by working with a diverse group of clientele
• Ensured 100% compliance with Directorate of Logistics standards
• Official point of contact between Prime Vendors and Dining Facility Managers
• Maintained files for office, received Army Records Information Management System (ARIMS) training
• Perform general office duties, provide telephone support and maintain up-to-date confidential files
• Entered invoices into accounts payable approval system for routing to project managers
• Sorted and routed both incoming and outgoing mail orders
• Compiled salary/hourly data for payroll processing
• Assisted with posting of cash receipts and expenses to journals or ledgers as needed
• Reviewed, investigated, and corrected errors in financial entries
• Processed accounts payable, 4,000 + monthly, for both vendor invoices and expense bills
• Audited accounts payable to ensure accuracy in billing and items being coded to correct general ledger accounts
• Corrected errors that were found
• Maintained 'work in process' files for accurate figures for the financial reports
• Communicated with vendors to ensure timely payments
• Controlled recovery expenses, and increased profitability to meet or exceed corporate goals
• Managed office and all supporting office functions including reduction of overhead expenses
• Managed business projects and vendors to insure on time delivery of products and services
• Entered in excess of 40,000 error-free transactions each month, supporting critical accounting functions of payroll and Accounts Payable
• Conducted weekly Check Run for more than 40 vendors
• Performed multiple month end close activities including general ledger reconciliations
• Audited and approved travel expense transactions to confirm that policies are being followed

• 25,260 Hours per week: 40
• Four years of experience in Human Resource
• Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records
• Resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews
• Contacted potential applicants regarding their interest and availability, extended employment offers, conducted background checks, prepared vacancy announcements and prepared notification letters to applicants
• Advised hiring managers on recruitment strategies for hiring the best qualified candidates for vacant positions
• Consulted with hiring mangers on the procedural and regulatory requirements governing the recruitment process
• Assisted in coordinating 25 position changes to facilitate the work and provide career guidance
• Assisted Store Manager in evaluating the performance of store associates and, took disciplinary action when necessary
• Organized 3 outside recruitment job fairs to the publicity attract qualified candidates; resulting in hiring 8 fully successful new hires
• Scheduled and conducted 110 interviews along with reviewing applicant records to determine basic qualifications
• Additionally, contacted potential applicants regarding their interest and availability, extended employment offers, conducted background checks, prepared vacancy announcements and prepared notification letters to applicants
• Evaluated experience for qualifications for entry level positions, prepared paperwork for new appointments, instructed applicants on the proper way to complete and submit applications and identified duties of positions that needed to be field
• Responsible for disciplinary actions, warnings, reprimands, etc
• Official point of contact between customers and store manager
• Point of contact in the resolution of problems, complaints, and grievances received from customers
• Investigated problems, analyzed alternatives, and established resolution plans
• Served as a trainer for new employees and existing employees implementing store policy changes for monthly audits.

• Salary: $29,500 Hours per week: 40
• Assisted store manager with preparing employee schedules
• Prepared documents for collection on late or delinquent accounts
• Developed and coordinated training program
• Prepared daily deposits for bank preparation
• Supervised employees during operation hours
• Checked incoming video returns
• Prepared store for new release dates
• Received incoming inventory
• Greeted customers
• Received collection calls and/or correspondence in a fast paced goal oriented collections department
• Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Accountable for reducing delinquency for assigned accounts
• Communicated & followed up effectively with sales department regarding customer accounts on a timely basis.

• Salary: $29,456 Hours per week: 40
• Three years of experience in Human Resource
• Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records
• Resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews
• Scheduled and conducted 250 interviews along with reviewing applicant records to determine basic qualifications
• Additionally, contacted potential applicants regarding their interest and availability, extended employment offers, conducted background checks, prepared vacancy announcements and prepared notification letters to applicants
• In charge of staffing, training, and termination of employees
• Evaluated experience for qualifications for entry level positions, prepared paperwork for new appointments, instructed applicants on the proper way to complete and submit applications and identified duties of positions that needed to be field
• Assisted in coordinating 25 position changes to facilitate the work and provide career guidance
• Dedicated customer service coordinator
• Point of contact in the resolution of problems, complaints, and grievances received from customers
• Organized 10 outside recruitment job fairs to the publicity attract qualified candidates; resulting in hiring 5 fully successful new hires
• Administrative support and clerical functions of the front office
• Consistent in achieving high ranking in customer satisfaction
• Lead by example and ensured the execution of all safety, security, quality and store operations policies
• Managed front-end operations to ensure friendly and efficient transactions at checkout.

• Performed a full range of duties and assignments in support of the Occupational Therapy and Obstetrics/Gynecology department to determine the loyalty, reliability, and suitability of military, civilian, and contract personnel requiring access to sensitive information, resources, material, or work areas
• Trained and evaluated 8 Medical Support Assistants to efficiently determine patient eligibility, update and verify demographic information, cancel and reschedule appointments and collect Third Party Insurance information
• Evaluate Medical Support Assistants on receiving, screening, and responding to phone calls in a courteous and timely manner
• Experienced in written & oral communication; facilitated smooth office and patient transactions between patients and providers
• As a part of the Process improvement team, submitted recommendations which improved the administrative departments, operational policies, procedures and quality of services rendered
• Processed and screened all incoming correspondence, materials, and directives; identified action items and referred to appropriate department; or handled within scope of assignment; informed management of action taken and resolution
• Prepared inventory reports and correspondence
• Operated computer systems that provide logistic support information for administrative supplies
• Committed to team
• Administered anonymous surveys to all members to assess command climate
• Identified areas of concern and submitted improvement recommendations, which were accepted and adopted, increasing member satisfaction
• Supported a healthcare education center of excellence.