Charissa Skinner
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sr Branch Office Administrator
Edward Jones
11.1996 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
Torrejon High School
Madrid, Spain01.1972
Skills
- Filing
- Calendar Management
- New Hire Orientation
- Office Management
- Customer Care
- Updating Client Data
- Customer Inquiries
- Trade Executions
- Quote Information
- Inbound Phone Call Handling
- Stock Trading
- Office Procedures
- Customer Relationship Management
- Client Correspondence
- Customer Experience
- Transfer Processes
- Administrative Procedures
- Customer Satisfaction
- Processing Expenses
- Financial Records and Processing
- Maintaining Office Records
- Investment Products
- Appointment Booking
- Staff Training
- Prioritization Skills
Certification
SIE
Series 7
Series 66
Timeline
Sr Branch Office Administrator
Edward Jones
11.1996 - Current
High School Diploma -
Torrejon High School
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