Charissa Terwilliger
Summary
Accomplished healthcare leader with 16 years of expertise in nursing leadership, infection prevention, and clinical informatics. Demonstrated capability in navigating complex healthcare settings, streamlining clinical workflows, and guiding teams to provide exceptional patient care. I aim to utilize my expertise in strategic and operational excellence to support the ongoing success of the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director Critical Care Services
HCA Florida Brandon Hospital
02.2024 - Current
- Lead and oversee nursing operations, managing a team of 220 FTE's across IMCU and ICU units
- Develop and implement strategic initiatives aimed at improving patient safety, high quality care, and patient experience
- Responsible for nursing education for the implementation of ECMO program
- Experience with accreditation and regulatory survey readiness, survey management, and development of plan of correction
- Ensured accountability for patient safety, high quality nurse leader rounding, bedside shift report, and documentation requirements
- CLABSI free for two years in critical care units
- Responsible for facility code blue committee and acute care committee
- Active member of Adult Acute Inpatient Advisory Board
Director Critical Care
HCA Florida Largo Hospital
12.2020 - 02.2024
- Oversight of Medical ICU, Transplant ICU, Cardiothoracic ICU, and Neuro ICU with a total of 46 beds and 125 FTE's
- Increased employee engagement by 10 points
- Reduced CTICU turnover from 25% to 12%
- Improved patient experience YTD to 83%
- Implemented critical care unit-based council with focus on decreasing turnover, increasing equipment resources, recognition, and belonging
- Collaborated with key physician stakeholders to implement standardized multidisciplinary rounding
- Successfully decreased prolonged ventilations in cardiac post op patients with a multidisciplinary team approach
- Responsible for Resource RN program
- Collaborated with quality to reduce HAI's and pressure injuries
Infection Prevention Director
HCA Florida Largo Hospital
08.2018 - 12.2020
- Responsible for implementation of the hospitals infection prevention program including:
- Daily surveillance for hospital acquired infections
- Reporting HAI's to the National Healthcare Safety Network
- Monitor and evaluate hospital acquired infection SIR's across the hospital
- Collaborated with leaders to implement processes to reduce HAI's
- Successfully decreased C
- Diff and CAUTI infections over the last 4 quarters
- Educates on infection prevention practices to staff members
Infection Prevention Practitioner
HCA Florida Largo Hospital
08.2017 - 08.2018
- Post EBCD Foley Initiative Lead
- Hospital champion for BARD all points system to prevent central line acquired bloodstream infections
- Conducted surveillance to prevent and identify hospital acquired infections and reports data into NHSN
- Performed patient rounds to improve patient outcomes and prevent infections
- Educated on infection prevention practices to staff members
- Developed relationships with staff for a team approach to decrease HAI's
Clinical Analyst
Pikeville Medical Center
06.2016 - 07.2017
- Supported the functionality of the EHR by working with clinicians and vendors to ensure patient safety
- Supported the implementation of Medsphere Open Vista as the new EHR
- Team lead for Pharmacy and CPOE implementation
- Responsible for building order sets, physician documentation, and nursing documentation
CPOE Coordinator/Data Quality Manager
HCA Florida Largo Hospital
07.2013 - 07.2017
- Responsible for formal training of all new physicians, residents, medical students, and nurses on the electronic health record
- Supported the implementation of all new EHR projects through testing, creating education, educating on issues as they arise
- Resolved immediate issues and managed request for changes
- Facilitated review of evidence based order sets by an interdisciplinary team
- Co-chair of monthly CPOE Core Team
Registered Nurse Critical Care
HCA Florida Largo Hospital
08.2010 - 07.2013
- Responsible of the care of critical care patients with a variety of diagnoses
- Collaborate with team members to advocate for patients' best interest
- Followed departmental policies and procedures
- Charge nurse duties including bed management
Registered Nurse Progressive Care
HCA Florida Largo Hospital
08.2008 - 08.2010
- Responsible for the care of cardiac patients, including post op open heart, heart failure, post cardiac catheterization
- Followed department policies and protocols
Education
Master of Science - Nursing Leadership And Management
Western Governors University
03-2025
Bachelor of Science - Nursing
Grand Canyon University
06.2010
Associate of Science - Nursing
Galen College of Nursing
08.2008
Skills
- Team management
- Staff development
- Hiring and retention
- Team building
- Effective Communication
Certification
Certification in Infection Control
ACLS
BLS
Awards
Daisy Award 2020
Timeline
Director Critical Care Services
HCA Florida Brandon Hospital
02.2024 - Current
Director Critical Care
HCA Florida Largo Hospital
12.2020 - 02.2024
Infection Prevention Director
HCA Florida Largo Hospital
08.2018 - 12.2020
Infection Prevention Practitioner
HCA Florida Largo Hospital
08.2017 - 08.2018
Clinical Analyst
Pikeville Medical Center
06.2016 - 07.2017
CPOE Coordinator/Data Quality Manager
HCA Florida Largo Hospital
07.2013 - 07.2017
Registered Nurse Critical Care
HCA Florida Largo Hospital
08.2010 - 07.2013
Registered Nurse Progressive Care
HCA Florida Largo Hospital
08.2008 - 08.2010
Certification in Infection Control
ACLS
BLS
Master of Science - Nursing Leadership And Management
Western Governors University
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Galen College of Nursing
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