CHARISSA VELASQUEZ
Santa Maria,CA
Summary
Highly motivated and dedicated Medical Assistant with proven history of superior work ethic and performance at individual as well as team and organizational levels. Medical and military background. Multitasks and prioritizes workloads with little or no supervision. Over ten years experience in providing exceptional customer service and patient/client care. Received recognition for efficiency and fidelity while serving in active military. Able to adapt and work efficiently in stressful situations and environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Moats Laser And Skin Care
07.2016 - 01.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting providers with a variety of procedures and treatments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, and medications as well as notating procedure types and materials used.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions while providing care and comfort before, during, and post treatment.
- Optimized appointment scheduling processes to minimize conflicts and maximize provider availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for patient treatment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and printing documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Administrative Assistant
RR Transport Inc.
08.2012 - 08.2015
- Supported the CEO and CFO staff through scheduling meetings and maintaining and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information including processing attendance for employees.
Patient Service Specialist
Scott and White Urology Department
02.2010 - 08.2010
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Scheduled patients routine medical office visits and procedures with appropriate physicians.
- Conducted regular audits of patient charts to identify discrepancies or missing information, contributing to the overall quality improvement efforts within the clinic setting.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
Automated Logistical Specialist
U.S Army
08.2005 - 09.2009
- Enhanced warehouse efficiency by implementing automated inventory management systems.
- Streamlined logistical processes for faster order fulfillment and improved customer satisfaction.
- Optimized storage space utilization with strategic organization of materials and products.
- Managed receipt of and maintained data and storage of military supplies and equipment.
- Accountable for keeping track of/dispatching over twenty military vehicles.
- Performed procedures of repair parts, supplies, and equipment utilizing the Army automated computer programs (SAMS-E, ULLS-G).
- Executed package inspections of all in house deliveries.
- Coordinated transportation schedules for timely delivery of materials, ensuring seamless production flow.
- Trained new employees on proper procedures and best practices, increasing overall team efficiency.
- Established productive relationships with suppliers as well as with fellow comrades fostering a collaborative environment that benefited both parties.
- Established operations procedures and complied with military policies.
Education
Associate of Science - Social Sciences
Allan Hancock College
Santa Maria, CA06.2016
Certificate - Certified Medical Assistant
CyberTex Institute of Technology
01.2010
Certified Phlebotomist -
CyberTex Institute of Technology
01.2010
High School Diploma -
Santa Maria High School
01.2005
Certificate - Automated Logistical Specialist
United States Army Quartermaster School
01.2005
Skills
- HIPAA Compliance
- Procedure Assistance
- Payment Collection
- Patient Flow Management
- Patient Scheduling
- Medical Office Administration
- Inventory Management
- Complex Problem-Solving
- Data Entry
- Customer Service
- Patient Assessments
- Medical Records Management
- Telephone Etiquette
- Team Collaboration
Accomplishments
- Completed 4 years in active military with a 12 month tour in Iraq 2005 in support of OIF. (Operation Iraqi Freedom)
- Recognized for going above and beyond the call of duty.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Medical Office Administration
- Provided clerical support to ensure department efficiency.
- Familiar with various computer software programs including Microsoft Word, Excel and PowerPoint.
- Answered telephones, transferred calls, distributed messages and responded to customers’ concerns.
- Ensured availability and completeness of medical records.
- Registered new patients to database system while verifying insurance eligibility.
Office Management
- Managed fast-paced office.
- Generated reports to be used by higher management.
- Advised top management regarding office matters.
- Coordinated and maintained calendars for two supervisors.
- Processed time and attendance for over 50 personnel and maintained personnel files.
Customer Service
- Worked with and assisted over 1,000 customers and personnel.
- Assisted and directed customers to the appropriate agencies to assist them with their specific needs.
- Accurately and promptly scheduled, rescheduled and canceled patient appointments.
- Coordinated hospital admissions and transportation for patients.
- Provided patient care pre, during, and post treatment/procedures.
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Moats Laser And Skin Care
07.2016 - 01.2024
Administrative Assistant
RR Transport Inc.
08.2012 - 08.2015
Patient Service Specialist
Scott and White Urology Department
02.2010 - 08.2010
Automated Logistical Specialist
U.S Army
08.2005 - 09.2009
Associate of Science - Social Sciences
Allan Hancock College
Certificate - Certified Medical Assistant
CyberTex Institute of Technology
Certified Phlebotomist -
CyberTex Institute of Technology
High School Diploma -
Santa Maria High School
Certificate - Automated Logistical Specialist
United States Army Quartermaster School
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